Branch Support Coordinator - Birmingham, United Kingdom - Fortem Solutions Ltd

Fortem Solutions Ltd
Fortem Solutions Ltd
Verified Company
Birmingham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

The Role

We have an exciting opportunity for a Branch Support Coordinator to join our Fortem team, based in Birmingham This is a permanent position ideal for someone who is confident, driven and passionate to succeed.

At the heart of the office a Branch Support Coordinator will need to provide support to core workstreams and coordinate the completion of key tasks that allow for smooth operational running of the branch.


Benefits:

  • Salary sacrifice company car OR basic salary + Motor Expenditure Allowance 24 days annual leave + bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend)
  • Generous Sick Pay
  • Pay review every January 26 weeks full pay maternity leave 8 weeks full pay paternity leave
  • Discounted gym memberships at national and local gyms
  • Up to £3,000 colleague referral fee
  • Other benefits including dental care, private healthcare, cycletowork scheme, mobile phone provider discounts & more

The Project

Your responsibilities will include:

  • Coordinate branch training, including liaising with SmartHub to ensure availability and attendance is managed and recorded.
  • Ensure all trades have the correct PPE available to them and closely monitor issued PPE to control costs and stock levels.
  • Coordination of all records relating to compliance, including Asbestos, Electrical Testing and Inspection surveys, Gas Servicing and Q-Mark Doors; ensuring all certificates are stored correctly and sent to client within KPI and contract timescales.
  • Report on performance against SLAs for transfer of certificates and manage the register for Q-Mark door installations and repairs.
  • Ensure all records relating to waste transfer are kept up to date and escalate issues with any subcontractors or direct trades to operational management team
  • Maintain H&S Matrix and ensure all information from WIP inspections are updated, including all safety requirements along with records for PAT testing, building compliance and fire safety
  • chasing up information from relevant supervisors or managers.
  • Ensure all activities relating to permits are adhered to 100% at all times.
  • Attend various meetings as minute taker, ensuring minutes are accurate and typed up in a timely manner.
  • Raising of subcontractor purchase orders in line with agreed SLAs
  • Complete payroll accurately, with coordination of timesheets and overtime forms.
  • Update all Asset Register records and escalate areas of non-conformance to management team -Maintain TTC driver system and ensure any non-compliance is highlighted to individuals immediately, escalating to management where necessary. -Ensure apprentice reviews and any associated meetings are organised
  • Coordination of customer complaints
  • ensuring that a satisfactory response is returned to client within SLA
  • Coordination of EPC data for void properties and house sales, with robust record keeping of certificates and transfer to client
  • Assist with new starter onboarding
  • ordering of uniform, PPE, ID cards and any equipment needed.
  • Ensure trades have access to fuel cards
  • including ordering and liaising with key stakeholders to ensure 'sharing' cards is not needed.
  • Production and sending of gas servicing letters
  • accurate record keeping of sent batches
  • Ensure 100% adherence of all tasks relating to the permit system, including storing documents in the correct location.
  • Keep branch notice boards up to date with all relevant compliance documents and employee communications.
  • Administration of fleet information
  • including damage tracking, MOT and servicing requirements as well as any ad-hoc repairs
  • Vehicle hiring and purchase tasks completed in line with agreed process and correct storage of relevant documentation
  • Monitoring of CAPs for workstreams to ensure efficient resolution and closure, in conjunction with workstream leads
  • Tasks relating to vehicle equipment such as trackers and dashcams follow process and all relevant documents stored correctly.
  • Ordering of consumable items, stationary and other critical items in line with budget.
  • Be a Branch champion for H&S, office and yard cleanliness and influence others to share same principles Further responsibilities continued below:

Essential and Desirable Criteria:


Personal Qualities

Additional Information

We offer a competitive salary in addition to a comprehensive benefits package* including a company pension scheme, life assurance, discounted private medical cover, incentive scheme, employee trade discounts, birthday leave and many more.

Some flexibility in working patterns is to be expected and a clean driving license is essential.

We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and rewards your achievements.


  • Benefits may vary dependent upon the role and type of employment contract.

About Us
Here at Fortem we are passionate about people, with a real foc
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