Support Coordinator - Banbury, United Kingdom - Westbase

Westbase

Verified Company

Banbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Be a part of something

is the leading distributor of 4G/5G, IoT and Extended Reality technologies, and we're passionate about how these technologies enable organisations to work in new ways, as well as deliver better customer experiences.

Our passion for technology in business is only second to our focus on creating a team and environment where each individual can thrive.

We're committed to helping everyone to progress in their chosen career paths, and our teams are encouraged to take initiative and work together; every employee has the opportunity to make an impact.

Our core values are partnership, excellence, integrity, and iterative progress. By fostering relationships with our employees we become invested in their future, and they in ours.

By going for excellence, we all strive to work together to do the very best we can for our customers and each other.

By ensuring integrity, we ensure a mutual trust between our teams, customers and vendors.

And by committing to iterative progress we ensure our employees have room to grow in their roles, and that we grow as a business by always looking to improve what we do, how we work, and the solutions we represent.

Your role

As Services Support Coordinator, in our Service Delivery Team, you will have a hands-on approach to service delivery and will work with our customers & internal teams to ensure excellent customer support and service delivery.

On a day to day basis your key activities will be:

Onboarding and setting up New Customer Accounts & Contracts.
Producing quotes and placing orders.
Handle first line support calls and liaise with customers, internal teams, partners and suppliers regarding order queries, or amendments.
Liaise with customers and suppliers to resolve issues and provide regular updates.
Raise and resolve provisioning escalations and faults.
Coordinate Service Tasks inc. Engineer visits.
Collate Service Level Reporting via AutoTask.
Schedule and action all tasks to completion within specified timescales.
Ensure all systems are kept fully updated for each action and point of customer contact.
Ensure all accounts are setup and billing correctly.
Follow all procedures and deliver high level customer service for maximum customer satisfaction.
Work towards Services SLA's, KPI's, goals and objectives.

What you need to have
To do this job well you need to have:

Strong communication and customer management skills.
Proven ability to work simultaneously and effectively on multiple projects.
A strong problemsolving ability, analytical skills.
Excellent organisational skills including prioritysetting and the ability to adjust as demands change.
Natural selfmotivation and also the ability to work as part of a busy team.
Strong Office 365 Knowledge & Skills.
Pride, Pace & Precision in your work.

The following experience and qualifications are also desirable:

Previous experience working in a similar Sales Support or Service Support role in an IT Managed Services environment.
Experienced in using AutoTask.

What's in it for you?

Salary Circa £30,000 to £33,000.

Annual Leave: 33 Days (including Public Holidays), we expect everyone to take all their Annual Leave each year: we all need to refresh and recharge.

Learning: Training, coaching, and an environment that promotes ambition, drive and progression. We believe in supporting you to reach your potential to perform.
Pension: We offer a workplace scheme with 5% matched contributions.
Private Medical Insurance: All colleagues are offered Private Medical Insurance on their first Service anniversary.

We are looking to hire energetic, committed people interested in the tech that we have to offer - and who understand that we perform best when we work together across our company.

Pay:
£30,000.00-£32,000.00 per year

Benefits: