Digital Operations Specialist - Stoke-on-Trent, United Kingdom - Portmeirion Group

Portmeirion Group

Verified Company

Stoke-on-Trent, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert

_ Are you ready to be at the forefront of digital innovation, driving the success of global e-commerce operations?_
**_
At Portmeirion Group, we believe in the power of our people to shape our legacy.

If you share our passion for brands, excellence, and cutting-edge technology, we invite you to step into the role of a Digital Operations Specialist.

Join us on our journey to craft a better future through digital transformation._****_

As a Digital Operations Specialist, you'll work closely with the Head of Digital Operations, driving excellence in digital technology and service delivery.

You'll be a technical leader, responsible for ensuring the optimal performance of our digital channels and ecommerce operations worldwide._**
Key Responsibilities:

Monitor digital channels, ensuring peak performance, availability, and seamless customer journeys to unlock full sales potential.
Collaborate with the ecommerce team to understand requirements and translate them into user stories using tools like Jira/DevOps.
Oversee the operation of key apps, data feeds, and integrations across Portmeirion Group websites.
Provide impact analysis and issue/defect management to support process improvements and change.
Proactively identify and solve issues affecting site operations and customer experiences, collaborating with technical teams.
Establish incident escalation and prioritization processes, working with crossfunctional teams.
Support the implementation of CMS enhancements and templates, aiding the ecommerce team.
Offer pre/post support for major change release activities, delivering insights on digital channel traffic and performance.
Contribute to outofhours emergency operational support on a rotational basis.
Communicate effectively during major incidents or highrisk periods, ensuring senior stakeholders are informed.
Stay updated on business changes, effectively communicating releases and developments.

Skills and Experience:

5+ years in similar roles, with experience in various ecommerce platforms (Salesforce Commerce Cloud, Adobe Commerce).
Proficiency in CMS administration, HTML, CSS, PHP, and MySQL.
Full software development lifecycle experience, including agile methodologies and handson testing.
Familiarity with tools like Jira and Azure DevOps for raising bugs and prioritizing with key stakeholders.
Experience managing thirdparty systems integrators, agencies, and technical vendors.
Desirable experience in replatforming and website redesign.
Understanding of systems architecture in support of ecommerce platforms.
Knowledge of eCommerce payment gateways, order management, data flows into ERP, and data security.
Operational or managerial experience in a fastmoving environment.
Strong technical understanding across various systems and processes.
Ability to translate complex problems into actionable language for both technical and business colleagues.
Effective under pressure, with strong organizational and delegation skills.
Comfortable liaising and influencing stakeholders, including at a senior level.
Time management skills and the ability to motivate others in timecritical situations.
Proficiency in communicating complex processes to diverse audiences, including senior management.

Unlock Your Potential:
Crafting a Brighter Future
As a Digital Operations Specialist, you'll play a critical role in driving our global e-commerce operations forward. Join us to make a tangible impact on our brands and legacy, while working in a fast-paced, collaborative environment. We're committed to innovation and excellence - are you ready to pioneer digital transformation?

A World of Possibilities:
Where Heritage Meets Innovation
Portmeirion Group's heritage and family values are the foundation of our global success. We're more than a business; we're a legacy. Our brands are built on family values, craftsmanship, and a commitment to creating products that bridge generations.

With integrity, inclusivity, and positivity as our guiding principles, we're pioneering new paths in technology to safeguard a bright future for all.