Health and Wellbeing Advisor - Newcastle upon Tyne, United Kingdom - Momenta Newcastle

Momenta Newcastle

Verified Company

Newcastle upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us

Our passion is to support and empower as many people as possible with our cutting-edge programmes - safely and affordably.

We have recently been awarded contracts across Somerset, Newcastle and the North East and North Cumbria to build on our work to date in Birmingham and Solihull, working closely with the local CCG and GP practices and NHS England as well as many local partner organisations.

We are also working in East London and hope to start working in more areas over the coming months. We are excited to build our team to deliver these ground-breaking services.

About the opportunity
We are now recruiting for a motivated and suitably qualified Health and Wellbeing Adviser. This role requires excellent verbal communication, accurate data capture and flexible administrative skills.

You will receive referrals and be the first point of contact for potential participants (inbound and outbound calls), registering them on our system, ensuring they are eligible, explaining the programme, conducting a basic health screen and booking them onto an appropriate virtual or in-person group - as well as providing ongoing support as required.

You will need to be comfortable supporting participants with Zoom as some group delivery is virtual.

You will also interact with GP practices, community partners and other stakeholders, as well as performing a range of administrative duties from participant follow-ups, printing and posting and contacting GP practices.

You will work closely with your Manager, the Coordinator and colleagues to quality assure data and arrange groups. We will train you in all relevant operational and organisational policies, processes and systems. You will also receive our highly-regarded programme training, so you understand the context for your support.

Your key responsibilities

Make and receive phone / Zoom /Teams calls professionally and efficiently to referred participants, GP practices, Coaches, suppliers and others
Use our system and associated reports accurately and efficiently: Enter, manage, quality assure and report data (or be willing to learn)
Receive and reply to referrals, contact participants to confirm eligibility, consent and register them on our system, explain the service, support with Zoom access if required, conduct an Individual Assessment (basic health screening), book on an appropriate group, send followup communications and resources
Be the first point of contact for the service for participants, GP practices and other stakeholders, answering queries promptly or forwarding them
Coordinate delivery of supplies to participants
Work with Manager and Coaches to support participants.

We are looking for people who meet the following essential criteria:

Passionate about helping participants improve their health and wellbeing
Confident, engaging and empathetic communication style, with experience working with people from a wide range of backgrounds
Strong customer service ethos
Willing and able to work from home
Fluent in spoken and written English
Highly organised, attention to detail (including accurate data entry), strong time management skills, selfmotivated
Able to follow detailed standard operating procedures
Flexible with respect to working hours (willing to work occasional evenings to contact participants unable to be contacted in typical working hours or support first sessions of groups)
Willing and able to undertake initial training and ongoing CPD
Excited about the prospect of working in a service that supports people with Type 2 diabetes, obesity/overweight and/or cardiovascular disease improve their health.

The following criteria are also desirable: