Contract Co-ordinator - Warrington, United Kingdom - Indepth Managed Services

Indepth Managed Services

Verified Company

Warrington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract Co-Ordinator - Permanent Role

Established in 1978, In-depth Managed Services provides commercial cleaning services on a national scale across a range of client locations in all commercial sectors.

The business is built on an exceptional reputation of delivering reliable, efficient and quality cleaning services.

We are currently Recruiting for a contract co-ordinator to work in our fast paced hub based at our head office, where you will be dealing with internal staff calls from Cleaning operatives, area managers and External Clients.

Working contacted Hours are 35 per week 9am - 5pm Monday to Friday with 1 hour Lunch

The Person

Must be an excellent communicator verbal and written
Friendly & approachable
Be able to work on own initiative
Be able to build relationships with colleagues and clients.
Ability to manage own time and prioritise workload
Ability to generate, develop and present ideas and suggestions for improvements in order to achieve more effective working practises

The Role

Act as a central point of contact to capture activity across sites within a geographical region utilising database, answering cleaner, contract control lines and client line.
Liaise with operational management team to update each other on outstanding actions and support and assist with any problems/issues in relation to client contracts/staffing within the set timescales.
Ensure all client requests/complaints are dealt with promptly and information is logged on the system and issued to operational field based teams verbally and in writing. Correspondence to be saved in client file.
Ensure all cleaner requests are dealt with promptly and data entry is accurate on the system for pay, booking holidays, vacancies, personnel data and training records.
Ensure cleaner default hours and pay budgets are accurate and match the correct budgets set
Undertake targeted cleaner courtesy calls as per KPI's set and follow up/escalate any requests/issues or potential threat to contracts.

Job Types:
Permanent, Full-time

Pay:
£22,000.00 per year
(Paid Monthly)