Matchday Supervisor - London, United Kingdom - Fanatics Inc.

Fanatics Inc.

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Overview

Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these longstanding partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a nextgen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.
The Fanatics family of companies currently includes Fanatics Commerce, a verticallyintegrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a techinfused approach to making and quickly distributing fan gear in today's 24/7 mobilefirst economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics' partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.
As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
At Fanatics, we're a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.

To supervise and lead retail merchandise teams within Wembley stadium on match days and events days throughout the year within a specified area.

Your role will be to prepare work areas, support on the day of a match/event as well as close-down duties.

This position will be on a casual basis as and when we have events during the year.

This may, on occasion, also include work in Twickenham stadium, as well as several our estates throughout the UK if needed.

Duties and responsibilities:

Responsible for the supervising and leading of Merchandise work teams across Wembley stadium.
To achieve or exceed area financial targets, delivering on retail sales and profit.
Leading and supporting Fan engagement by monitoring service in your teams to ensure we are delivering worldclass service.
Ensuring retail location displays within your designated area are to fanatics standards and are commercially correct to maximise commercial success.
Communicating over radio or other mediums to ensure products placement is maximised across Wembley stadium as well as communicating any issues to be resolved.
Ensure stock takes are done preopen and postopen to ensure stock is correct.
Ensuring a satisfactory close down of the units within your supervision. This includes being tidy, stock adequately stored and displays tidy and neat ready for the next event.
Cashing up and closing the tills at the end of the event.
Utilize business metrics in decision making, including but not limited to; revenue targets, per cap and UPT.
Communicate expectations to employees under your supervision via briefings and ongoing coaching during the match/event
Provide training and assistance to new employees as required.
Provide feedback to associates based on observed job performance, fan comments and knowledge of the work environment.
Challenge and rectify behavioural issues in accordance with HR policy.
Ensure Security and Uniform protocol is followed by employees under your supervision as well as yourself.
Undertake bag checks at the end of shifts of staff under your supervision.
Any other reasonable duties and responsibilities which your manager or assistant manager asks you to perform.
Take an active interest in Fanatics and Wembley and ensure your communication with the Wembley team is active.