Customer Service Advisor - Wakefield, United Kingdom - Douglas Scott Legal Recruitment

Douglas Scott Legal Recruitment
Douglas Scott Legal Recruitment
Verified Company
Wakefield, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

A top 100 UK law firm in Wakefield are looking to recruit an experienced Customer Service Advisor in their Claims team, on a full-time permanent basis.

You will deliver robust quality claims handling, with a key focus on customer outcomes for clients, to contribute to the general success of the business.

You will support through a task way of working on RTA MOJ Portal cases, to ensure that clients cases are actioned effectively.


Key responsibilities of this role include:

  • To deal with high volume of calls whilst progressing management of claims
  • To work with a taskbased case management system
  • Perform to a high level in a target orientated environment
  • Demonstration of excellent communication skills to deal with customer queries
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