Customer Service Apprenticeship - Manchester, United Kingdom - Greater Manchester Police

Greater Manchester Police

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Number of Posts
10

Advertised

EXTERNAL CANDIDATES ONLY

Branch/Division
Force Contact Centre

Location
Force Headquarters - Central Park Complex

Rank
Not applicable

Leadership Level
Peer Leader

Contract Type
Temporary

Contract Length
Fixed Term Period

Hours
36.25 hpw

Hours
Full time

Advertised Salary
£14,832 p.a.

Shift Allowances/Enhancements/ Additional Info
Assessment / Test Required

Advert

We are recruiting Customer Service apprentices to work within our Force Contact Centre and would like to attract a wide range of people from our diverse communities across Greater Manchester.

Apprentices perform a vital role within GMP, providing excellent customer service and administrative support to members of the public, internal colleagues and partners.

The Force Contact Centre provides a critical service to the people of Greater Manchester.

Each year, the branch deals with approximately 2.5 million emergency and non-emergency calls, by responding to local and individual needs, through our call handling and command and control service.

By being professional and reassuring, our staff and officers deal with a whole spectrum of incidents and events, often making life critical decisions about how calls are responded to.

As a Customer Service apprentice, you will be taking telephone calls from both internal and external customers, dealing with enquiries and recording information.

This apprenticeship will involve significant use of IT and excellent communication skills - face to face, telephone and in writing.

The apprenticeship will be for a period of up to 14 months. You will be working from day one but will also be receiving training to complete a Level 2 qualification.

You will need to be able to work to high standards, under pressure, whilst treating people with respect and compassion.

As you would expect, the highest standard of honesty and integrity is a requirement for this role.

To be eligible to apply, you are required to hold a GCSE English or Maths qualification at Grade 3 or above, or equivalent.

Training will be delivered at Sedgley Park Training Centre, Sedgley Park Road, Prestwich, M25 0JT, where you will be required to attend.

You will study for a Level 2 apprenticeship in Customer Service.

This is a great opportunity for an exciting new career with Greater Manchester Police.

Closing Date
27 May 2024

Recruitment Team Contact

Minimum Age for Applications
18