Quality and Compliance Agent - Pudsey, United Kingdom - Clearanswer Call Centre LTD

Clearanswer Call Centre LTD
Clearanswer Call Centre LTD
Verified Company
Pudsey, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

We've won multiple awards for being the best and we want you to be a part of this. We also include a wide range of benefits to thank our hardworking staff.
-
Employee engagement events:

- check out our social media to look at how we immerse you into social events and activities. We want you to be part of our community.

  • Wellbeing tools
-
We want to look after you:

  • Opportunities to
    give back to local and UK based charities:
  • We host so many events and activities to support charities close to our heart.
  • 28 days holiday plus additional days based on tenure
- because we want to reward our loyal staff
-
Monthly bonus for good time keeping and attendance

  • Pension scheme with
    employer contributions from Clearanswer


We're expanding and growing our EE and BT campaigns and we need to grow our
Quality and Compliance team as well.


What will I be doing?

  • Working alongside sales teams by listening to sales calls with customers and marking this using our compliance metrics
  • Using all of the great skills we've taught you, you'll be able to coach and develop staff through your constructive feedback as we always aim to provide the best experience for our customers.
  • On occasion, once trained up, you'll be providing 121 or group led training to new and existing staff members to update them on their compliance or any changes in processes.
  • Supporting the Quality lead with any adhoc work such as order checks, spot checks or reviewing customer feedback.

Skills we're looking for

  • Hardworking and committed to delivering the very best
  • Attention to detail is key in this role as you'll be monitoring calls throughout the day
  • Someone who's proactive and wants to get involved.
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Please note we do not currently offer remote working._
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The wage includes our fantastic attendance bonus._


Salary:
£22,806.77 per year


Benefits:


  • Referral programme

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Commission pay

Ability to commute/relocate:

  • Pudsey: reliably commute or plan to relocate before starting work (required)

Work Location:
One location
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