Application Support - London, United Kingdom - Arbuthnot Latham

Arbuthnot Latham
Arbuthnot Latham
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
***Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.


Job Purpose

  • To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules._

Key Responsibilities:


  • Ensure all incidents and requests are processed within SLA and in line with customer expectations.
  • Ensure problems are identified and managed in line with the ITIL framework.
  • Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk.
  • Produce and maintain process documentation, knowledge base articles and run books to support compliance with applicable standards such as ISO27001, MiFID, PCI DSS and other legal and regulatory requirements.
  • Perform daily, weekly, monthly checks and maintenance to ensure the health, performance and availability of services.
  • Remediation of vulnerability identified through penetration testing and vulnerability scanning.
  • Develop and implement proactive systems monitoring and alerting.
  • Provide coaching and advice to other areas of change & IT to help empower and transfer knowledge to other teams.
  • Work with the Investment Management teams to support system upgrades & implementation of new / replacement systems.

Risk:


  • Responsible for managing risks inherent to the role by diligently observing internal policies and procedures:

Key Interfaces:


  • Incident Management
  • IT Senior Management
  • IT Solutions Architect
  • Senior Application Specialists / Application Specialist
  • Senior Manager Data and Integration Systems
  • Senior Manager, IT Service Delivery
  • Investment Management Operations Staff

Person Specification
***
Person Specification

Knowledge / Experience/Skills:


  • Experience working at a similar level in a Financial Services organisation
  • Good working knowledge of wealth management platforms and the security and assurance of these platforms.
  • Interacting with vendor support for the resolution of issues within prescribed SLA's
  • Working within an ISO27001 Framework
  • Develop and optimise service availability monitoring and alerting using SolarWinds and other technologies
  • Writing and executing SQL Queries, Stored Procedures, SSRS reports
  • Configuration and integrations of Single Sign On Solutions (, Azure Active Directory)
    Strong experience in one of the following areas required:
  • SQL Server Administration

Qualifications:


  • CompTIA Server+
  • Microsoft Server and Application Qualifications (MCSE)

Competencies:


  • Change focus
  • Judgment & Problem Solving
  • Strong Team player, but equally capable in a solo environment
  • Planning & Reviewing
  • Communication & Confidence

About Us
***
Life, Work and Benefits

  • Agile working
  • Competitive salary, pension & holiday allowance
  • BUPA Health cover
  • 4x Life Assurance
  • Income Protection scheme
  • Discretionary bonus
  • Market leading maternity/paternity and menopause policies
  • Flexible benefits

Data Privacy and Reasonable adjustments
We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice
More jobs from Arbuthnot Latham
See all jobs of Arbuthnot Latham