Maintenance Repairs Assessor - Crewe, United Kingdom - EMaC

EMaC

Verified Company

Crewe, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

EMaC is a great place to work and learn. The pace is fast. We have a strong team spirit and there's a real buzz about the environment.

To help you settle in and feel at home, we'll provide you with a full business induction plus training and job benefits.

Our support is available at every step of the way

Job purpose

The Maintenance Repair Assessor is primarily responsible for the assessment and administration of any repairs submitted by EMaC's approved repair network.

The role will require high quality administration, as well as data input and quality checking. Once training is complete, this will also include repair assessment. All repairs should be assessed and approved in accordance with the terms and conditions of the policy purchased. Repairs will be authorised, amended or rejected according to the guidelines.

Main Responsibilities:

Assessment of repairs between the values of £0.01 £1500 and management of responses via internal systems to meet business KPIS.
Working with the Maintenance Technician(s) and the Maintenance Repair Manager to continuously improve EMaC's maintenance plan offering.
Working with the Maintenance Technician(s) ensure that all repair requests are processed with concise diagnostics and quality controls.
Ensure all repairs requests are completed in line with the guidelines of the policy.
Manage the endtoend resolution of a repair.
Providing high levels of quality data entry, recording data into an online platform.
Supporting the department with the administration and correction of policy details.
Proactively find all relevant data and clearly identify the reasons for accepting, amending, or rejecting repairs.
Liaise with the approved repair network personnel, along with policy holders and independent assessors to support repair administration.
Accept and resolve enquiries from plan holders and the approved repair network.
Participate in training / product information exchange.
Provide secondary support to EMaC support services in processing calls/cases relating to Service Plan administration, including cancellations, plan transfers, service invoicing and general enquiries.
Complete all work to a minimum quality requirement within EMaC's agreed SLA's.

What you'll need:

Demonstrable automotive warranty and/or service department experience. Other dealership or warranty relevant positions may be considered if experience is relevant to the role.
Significant experience in data entry and administration and a high level of customer Service experience.
Selfmotivated, flexible, and reliable.
Have a growth mindset and embrace change.
The ability to work well & remain calm with a professional approach under pressure, producing a high standard of work.
Confident on approach and the ability to selfmotivate.
General PC skills.
A fast learner and attentive to detail.
An understand of EMaC's operational practises, metrics, and general procedures is preferred but not essential.

What you'll receive:

25 days holiday increasing to a maximum of 32 days with service (plus bank holidays).
Employee benefits scheme, including opportunity to purchase up to 3 days holiday, health cash plan, dental cover, travel insurance and life insurance.
Employee Recognition Awards.
Long Service Award Scheme.
No late evenings.

Job type: