Customer Service Advisor - Kingston upon Thames, United Kingdom - Howells Solutions
Description
Call Handler - Social Housing Repairs and Maintenance
Kingston upon Thames
Permanent, part time, 20 hours per week (Mon - Fri, 1pm till 5pm)
£24,000 pro rata
Are you an experienced Call Handler within the social housing sector? Do you have impeccable Customer Service skills along with strong admin skills? If so, we may be able to help you
Here at Howells, we are working with a leading social housing repairs and maintenance contractor to find a successful and proactive Call Handler to join their team based in Kingston upon Thames.
Working in the Social Housing sector, you will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once.
Key duties & responsibilities:
- Provide our clients and customers with excellent, first contact resolution services across multiple channels.
- Offer great customer service by listening to customers' queries, building rapport, demonstrating empathy, resolving queries / concerns and always opening and closing the call or correspondence in accordance with the company's customer service handling procedures.
- Able to make up to 60 calls per day and amending appointments on the system as required.
- Taking inbound calls from Residents and/or Social Housing Providers in relation to repair works
- Using IT Systems to book in and rearrange appointments for customers and/or clients whilst on the telephone.
- Dealing with customer service queries, issues and investigating complaints in relation to outstanding works, delays and other defects (e.g. damage to property, employee behaviour)
You will be working for a modern, forward thinking business; that believe the strengths, skills and personalities of their people are the key to the groups success.
Job Types:
Part-time, Permanent
Part-time hours: 20 per week
Salary:
£24,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Kingston upon Thames: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work Location:
One location
Reference ID: 36403
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