Administrator/ Senior Administrator - Abbotskerswell, United Kingdom - Retirement Villages Group

Retirement Villages Group

Verified Company

Abbotskerswell, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Priory Retirement Village based in Abbotskerswell is on the lookout for an Administrator and also a Senior Administrator to join our RVG family.

Working 22.5 hours a week, including alternate Saturdays.

You will be responsible for secretarial, clerical, systems and administrative support to the Village leadership team, including diary and event support and Payroll processing.

This role includes welcoming village residents and visitors in person or by telephone, directing enquiries effectively whilst upholding safety and security standards.

Key Responsibilities:

Delivering Hospitality Excellence
Acting as the face of the village, providing a professional and warm reception service to Village residents and visitors, greeting, welcoming and directing them appropriately and notifying village colleagues of their visitors' arrival
Maintains telephone system and building security protocols and standards;
Maintains site directory information; guest suite and event space bookings and equipment calendars; meeting room and car parking reservations, where applicable.
Keeps a clean and safe and reception area; identities and escalates any safety or other issues promptly, responding appropriately until these are addressed
Supports the General Manager to complete all Payroll processes accurately and on time; maintains confidentiality, treating all Payroll information as sensitive
Records payroll queries and issues, so they can be prioritised, analysed, addressed and reported effectively
Leads the development of Hospitality, Food and Beverage and retail service offering; develops, trains and upholds service standards
Supports the Wellbeing Team to provide a comprehensive programme of events that engage and excite residents, optimising revenue through external sales and memberships.
Understands, upholds and contributes to creating a safetyfirst culture within RVG. Ensures a safe, compliant and healthy environment for residents, colleagues and the wider community
Drives effective use of hospitality systems and processes to maximise, track and manage income; manages core costs and reduces waste to improve overall profitability of village food, beverage and retail services
Plans and prioritises work to meet commitments aligned with RVG goals
Holds self and others accountable to meet commitments
Builds partnerships and works collaboratively with others to meet shared objectives
Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
Builds strong Resident and customer relationships and delivers customercentric solutions

In return we offer a number of benefits including, Private Medical Insurance, Pension Scheme, Enhanced Annual Leave, Birthday Leave, Rewards Schemes, Volunteering and Well-Being days.