Incident Assurance Governor - Preston, United Kingdom - BAE Systems

BAE Systems

Verified Company

Preston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Incident Assurance Governor

Job title:
Incident Assurance Governor

Location:
Preston

We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.

Salary:
Circa 45k

What you'll be doing:

Monitoring and managing day to day incident trends and activities, ensuring SLAs and KPIs are being met, focusing on key areas to maintain Service Desk and Incident Resolver high performance
Managing and escalating remedial activities through formal and informal routes to ensure failing areas are able to meet targets within short timeframes
Chairing daily service reviews to manage priorities. Provide a focal point for the Command Centre, Service Desk and Resolver Teams across all areas of service operations and ensure escalations and actions are progressed
Deputise for the Command Centre lead and attend service operation and customer facing meetings
Provide training, support and guidance for less experienced team members
Update and maintain incident management processes so that they follow best practice and ensure that these are adhered to across the estate

Your skills and experiences:

Essential

A good understanding of the SIAM model is essential
ITIL lifecycle and Service Operations experience is required
A broad technical understanding with the ability to translate into business terms and prioritise accordingly

Desirable

Proficient Microsoft Excel and PowerPoint skills
ServiceNow knowledge and reporting skills
Team leader or management duties

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Benefits:You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive.

The Incident Governance team:

Would you like a role which enables you to identify and implement improvements to ensure our employees receive an efficient IT service? You will be responsible for governing all incident management delivery, including Command Centre performance, to ensure Incident Management Service Levels and Key Performance Indicators are met.

You will be ensuring Customer Satisfaction (CSAT) targets are met and support service improvement plans to prevent or remediate failures.

Why BAE Systems?
We also want to make sure that our recruitment processes are as inclusive as possible.

If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

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Closing Date:27th July 2023

LI-NP1

Job IT

Primary LocationGB-ENG-LAN-Preston

Closing Date 27/Jul/23, 5:59:00 PM