Business Support Lead - Oldham, United Kingdom - Pennine Care NHS FT

Pennine Care NHS FT

Verified Company

Oldham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To be responsible for planning inductions and training of new admin staff as required.

To have overall responsibility for ensuring appropriate procedures and protocols are followed in the reception / admin office and to review and update local procedures as required.

To undertake telephone and direct reception services including dealing with enquiries and taking accurate messages in the absence of relevant staff.

This may involve dealing with service users, their families and carers in a distressed state.

To organise and maintain files and systems for all documents and correspondence of the service, covering administration, planning, professional, staff and other matters.

To ensure all telephone and personal enquiries to the Service are dealt with in a courteous, informative and helpful manner by the team to promote and enhance the image of the CMHTTo provide high quality, effective and efficient secretarial support to the Service Manager.

To have due regard for confidentiality of all documentation and areas of work relating to role of secretary and office manager.

To develop and manage information systems for the CMHT.

To ensure the appropriate use of Paris and any other systems.
To attend and minute take at team meetings as required or delegate these duties as appropriate. To attend and participate in meetings relevant to the running of the Service where appropriate.
To be responsible for day to day building and equipment maintenance issues that may arise.
To be responsible for the collection and provision of statistical information required by the Senior Leadership team.

To support the Service Manager in accurate recording and administration of Annual Leave and Sickness absences for all staff (clinical and non-clinical) within the CMHT.To be support in the inputting of bank shifts onto the system for bank staff.

To be responsible for the ordering of office supplies within the authorisation of the budget for purchasing of all materials required by the Service as agreed by the Service Manager.

To delegate these responsibilities as required.

To ensure administrative systems and staff work within the parameters of and adhere to legislative requirements of GDPR, Information Governance, Caldicott, records policy and patient confidentiality.

To be responsible for the safe and correct use of all equipment by all members of the Service.
Develop and maintain communication with people/staff on complex matters or situations.
Ensure communication methods are effective across the team