3rd Line Team Lead - Hatfield, United Kingdom - Akkodis

Akkodis

Verified Company

Hatfield, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

3rd Line Team Leader

Modis are currently working in partnership with a market leading service provider to recruit an experienced 3rd Line Team Leader to join their team.

This is an exciting career opportunity for a talented Team Leader in Windows Server, Server Hardware andVirtualisation technologies.

On offer is a key position working on a broad range of the latest technology, with a team of talented Engineers.

This role offers hybrid working and comes with a highly competitive salary/benefits package.

The Role

As the 3rd Line Team Leader you will lead a global team of 3rd line engineers including; line management, team/individual objective setting/appraisals, resource management, out-of-hours rota management, incident/request management, coaching, first/singlepoint of contact/escalation point and you will be the lead technical member in the team.

The Responsibilities

Conduct service reviews with internal customers and external vendors/suppliers.
Represent the team in internal and external audits along with owning the findings of the audits.
Be the Subject Matter Expert in a number of technologies managed within the team.
Lead on the installation, configuration, maintenance and support of infrastructure and systems
Offer expertise within the team for the resolution of all technical incidents and problems
Make a significant contribution in delivering continual tangible and measurable benefits and value in terms of improving customer service & satisfaction and operational efficiency, whilst reducing risk and operational costs to mínimal levels
Proactively identify opportunities and create and deliver robust business case proposals to team Manager to improve reliability, stability and efficiency
Instigate and orchestrate changes to infrastructure and systems, in line with change control processes
Facilitate and lead, the management of medium/large technical projects and complex work packages into business as usual operations
Support, coach and mentor the more junior members of the team, leading by example
Contribute with ideas and suggestions on continuous service improvement
Develop, produce and maintain IT documentation and following IT procedures as required
Provide out of hours support for major incidents as part of an oncall rota (currently 1 in 4)

The Requirements

People and resource management of a global team (approx. 7 engineers)
Forward demand and capacity planning, both people and infrastructure.
Incident / request management
Vendor/supplier management
Significant technical knowledge, understanding and expertise including but not limited to:
Microsoft Server technologies;
VMware
Disaster Recover, Replication and Recovery services
Storage technologies: SAN (HPE 3Par, EMC VNX, HPE Nimble), Fibre Channel Switches (Brocade) etc.
IaaS and Cloud technologies; Microsoft Azure, Office 365, AWS, RackSpace
Server Networking including TCP/IP, DNS, WINS, DHCP, Load-Balancing technologies (JetNexus & Citrix Netscaler)
System Management and monitoring technologies; SCOM, SCCM, ScienceLogic
Scripting knowledge (PowerShell)
Antivirus technologies; Microsoft Defender for Endpoints
Experience supporting large/enterprise level infrastructures
Solid operational understanding of service management standards and tools; Minimum ITIL V3 Foundation qualified

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.