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    • Contract Planner - London - Vox Network Consultants

    Vox Network Consultants
    Vox Network Consultants London

    1 month ago

    Default job background
    Description

    Job Title: Operational Planner for DLO Repairs Service

    Description:

    We are seeking an experienced operational planner to support our DLO repairs service as part of the ERD. The successful candidate will plan and schedule appointments/programmed works across the division to achieve maximum productivity, ensuring that suitably qualified operatives are correctly and efficiently allocated always.

    Main Responsibilities:

    1. To plan and schedule appointments/programmed works across the division to achieve maximum productivity, ensuring that suitably qualified operatives are correctly and efficiently allocated always.
    2. Work to very tight deadlines in a dynamic and constantly evolving environment to arrange, coordinate, and reschedule appointments using a high level of excellent customer relation management to ensure that residents receive a high level of service.
    3. To be adaptable and flexible in coordinating the delivery of complex repairs using a high level of trade knowledge to diagnose and schedule multiple interdependent appointments.
    4. To monitor and take appropriate action in real time to prevent service failure by rearranging appointments with residents based on continually reprioritizing the trade staff work, based on housing policy and legislative requirements.
    5. To manage customer feedback and instigate remedial action for poor service delivery, maintaining close liaison with the resident and service user.
    6. To ensure the emergencies priority works are completed with due regard for the health and safety of the public and legislative requirements.

    Contract Details:

    The position is offered as an initial 3-to-6-month ongoing contract with PAYE via Umbrella, working Monday to Friday from 9am to 5pm (Hybrid position).

    Estimated Salary: £25,000 - £35,000 per annum, depending on experience.

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