Housing and Support Delivery Officer - Diss - Hales Group

    Hales Group
    Hales Group Diss

    2 days ago

    Full time
    Description
    Housing and Support Delivery Officer


    Location:
    Diss, Norfolk


    Contract:
    Fixed term contract


    Salary:
    £27,458 per annum

    Hours: 9:00am to 5:00pm, Monday to Friday
     
    *Driving licence essential
     
    We are seeking a dedicated Housing and Support Delivery Officer to join our client's team in Diss, Norfolk. This role is a practical and people focused role where you'll help individuals settle into and maintain secure accommodation.
     


    Key Responsibilities:

    Provide housing management and support in line with rules and best practice
    Meet personal targets and agreed outcomes
    Support customers with plans and sessions to help them keep their tenancy and access services
    Promote Health & Safety and Safeguarding
    Complete sign ups, visits, checks, and deal with issues quickly
    Inspect properties, report repairs, and ensure compliance
    Reduce empty homes and let properties promptly
    Manage rent and service charges, and address anti-social behaviour
    Handle legal casework, including court presentations
    Write clear reports
    Support the team and take part in the on call rota Person Specification:

    Experience delivering housing management services within a social housing setting
    Proven success working with individuals with complex lifestyles
    Strong understanding of holistic, person-led support
    Excellent organisational skills and ability to prioritise workload
    Professional boundaries awareness
    Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams)
    Full UK driving licence and access to own vehicle
    Able to pass and maintain an Enhanced DBS check
    Willingness to undertake professional development Benefits:
    28 days plus 8 bank holidays, increasing to 30 days plus 8 bank holidays after two years of service.
    6% employer pension contribution (only 2% required from you)
    Health Cash Plan - claim back optical, dental, physio and other medical expenses for you and your family
    Life assurance - 3x annual salary
    Flexible working with a Hub | Home | Roam approach to support work/life balance For more information on this position, please contact Megan at the Diss office

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