Dental Receptionist - Pontypridd, United Kingdom - Taf Dental Care

Description

Job title:
Receptionist


Purpose of the job:

Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the principal.

Responsible to:

The principal, practice manager [and the head receptionist]


Responsible for:

Trainee receptionist


Employment duties:

• Perform a high quality reception and administration service to ensure patient

satisfaction and maximum contribution to practice efficiency, effectiveness and
profitability in line with the GDC guidelines and practice policies

• Establish and maintain productive working relationships with all members of the dental team
• Liaise with the practice manager on all matters concerning administration, pay

and service conditions.

• Assist with the supervision of the trainee receptionist in the practice
• Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

Key tasks:

• Answer the telephone and deal with patient enquiries in a positive, efficient and

friendly manner

• Receive and deal with patients and visitors in a pleasant and prompt manner
• Keep patients informed of any delays
• Notify dentists/hygienists of patients' arrivals
• Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
• Prepare patient records and day sheets for each dentist (hygienist/therapist)
• Collect and record patient payments and pursue any debts in accordance with the practice payments policy
• Maintain the patient records to ensure they are completed correctly before filing them securely
• Follow computer procedures to ensure that patient records are properly maintained
• Carry out routine housekeeping procedures on the computer, including

undertaking regular back-ups in line with practice policies

• Liaise with dental laboratories, suppliers and other organisations as required,

keeping records of laboratory work in and out

• Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
• Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
• Keep the office, patient's toilet and reception area tidy and welcoming
• Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
• Provide feedback on the performance of the trainee receptionist that you

supervise

• Assist throughout the practice and perform such other tasks as reasonably

requested by the principal

• Attend all practice meetings as requested

Job Types:
Full-time, Part-time


Benefits:

• Gym membership
• Private dental insurance

Schedule:

• 8 hour shift

Work Location:
One location