Post Office Team Leader - Bicester, United Kingdom - Midcounties Co-operative

Midcounties Co-operative
Midcounties Co-operative
Verified Company
Bicester, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

About the role:

Being a Post Office Team Leader with Coop Midcounties means you get to lead and inspire your team to make a positive difference.

Here you will be part of business that puts people at the heart of everything they do.


What makes us different? We invest a third of our profits in our members and a third in our community support initiatives.

In a profit-driven world, we are the difference.

We're proud to be owned by our members, and we'd love to be owned by you.

As a Post Office Team Leader, you will:

  • Act as a role model for your team to ensure customers have a fantastic post office experience whilst adopting an approaching and friendly manner
  • Motivate and support your team to achieve results and provide them with feedback to learn and improve, all while leading by example
  • Support the Branch Manager with the teams induction, training, development and coaching
  • Take responsibility for opening and closing the Post Office and be a key holder
  • Work to maximise sales opportunities whilst still satisfying the customers needs
  • Familiarise yourself with the products we sell and services we offer to share knowledge with customers
  • Ensure customer complaints are dealt with politely and professionally
  • Be actively involved with social initiatives and volunteering hours to support your local community
  • Excellent ability to provide customer service and a passion for providing customer care
  • Previous supervisory or team management experience
  • A natural ability to listen, interact and communicate with customers
  • Flexibility to work a range of shifts including evening and weekends
  • Confidence and a friendly, approachable nature
  • Passes in English and Maths (GCSEs or A' levels).
  • Ideal, but not essential, Retail apprenticeship level 2 or 3

What can we offer you?:

Your Co-op offers benefits from a wide variety of businesses, such as Food, Childcare, Utilities, Travel, Healthcare & Post offices, giving colleagues an opportunity to work across all these sectors and to benefit from the services offered by these businesses.

We offer a wide variety of company benefits and discounts, as well as enhancements to statutory rights, all of which can be explored in the booklet found on our Reward and Benefits page
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