Home Stylist - London, United Kingdom - West Elm

Description

Our
Flagship West Elm store on Tottenham Court Road is seeking a
Home Stylist to inspire customers to express themselves and their style in their homes, discoverng what the customer loves and how they live to design and develop personal decorating plans that exceed their expectations.

Bring West Elm to life for our customers by connecting them to the product, inspiration and how that helps them tell their story at home.

Drive sales by creating a reputation of West Elm as a destination for approachable decorating expertise that helps customers build truly personal spaces.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Inspire associates and customers by connecting them to design trends, inspiration and local resources that reflect the eclectic, creative and modern spirit of the brand.
• Create and host instore events that connect customers to decorating, design and entertaining inspirations.
• Seek out and promote innovative ways to make West Elm a neighborhood destination for inspiration.
• Develop and manage relationships with clients, designers, developers and local businesses and artisans. Mentor associates on how to build and maintain client relationships.
• Make the instore customer the priority and collaborate with the management team and associates to ensure adequate selling floor coverage during instore appointments.
• Discover customer's story and style by sparking conversation, sharing inspiration and consulting with them in the store and/or in their home about how to bring their style and story to life.
• Share the stories, collaborations and craft behind our products to bring them to life for our customer.
• Present compelling decorating plans, communicating what is most meaningful and relevant to the customer utilising mood boards, space plans and inspiration.
• Manage all aspects of a customer's expectations, clearly communicating product information, care & maintenance, timeframes/delivery.
• Continually seek out inspiration, trends and ways to elevate decorating and styling expertise.
• Collaborate with store leadership to mentor and develop creative talent and elevate selling, decorating, composition and styling skills.
• Share expertise and passion for designing and styling spaces that are truly personal.
• Model all the behaviours and skills and promote all the services that build lasting client relationships and drive sales (Selling Essentials, Product Essentials, Clienteling, Wishlist, Home Stylist consultations, Events).
• Communicate openly to create an environment where all associates are treated with respect and diversity is valued, in accordance with our People First Philosophy.
• Collaborate with the store team to fulfil decorating plans and install in customer's home.
• Drive sales and achieve sales goals by growing a personal client base and referrals.
• Create new sales opportunities by reaching out to designers, developers and businesses to promote West Elm's products and services.
• Review all decorating plans for clients and business sales to ensure projects reflect the client and West Elm's commitment to thoughtful, wellcrafted/composed and professional decorating plans, presentations and installations.
• Perform other duties as assigned by management.

EXPERIENCE:

• Retail experience preferred, but not required.

SKILLS/KNOWLEDGE/COMPETENCIES:

• Selling skills and proven ability to exceed selling goals.
• Demonstrated interest and knowledge of home furnishings and decor history, techniques, materials and current trends.
• Ability to accurately measure and build scaled space plans.
• Ability to engage, connect and inspire customers in the store and during inhome consultations with decorating and styling expertise.
• Passion for interior decorating, architecture, art and connecting to design trends and inspiration (magazines, blogs, etc).
• Passion for creativity, craft, artisans and the neighborhood's treasures.
• Ability to create complete, personalised decorating plans that fit the customer's style and lifestyle.
• Ability to work within a set budget.
• Communication and presentation skills.
• Ability to build strong client relationships, referrals and connections within the community.
• Strong collaboration and mentoring skills.
• Ability to manage multiple projects under tight timeframes while maintaining attention to detail.
• Ability to be mobile on the sales floor for extended periods of time.
• Availability to work within a flexible schedule to meet the needs of the business; this will require evenings, weekends and holidays.
• Ability to lift and mobilise medium to large items, up to 30 kg, while utilising appropriate equipment and safety techniques.

EDUCATION:
GCSEs or equivalent experience preferred.


ABOUT US:

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high quality home furnishings in the United States, Canada, Australia and United Kingdom. Known for their outstanding customer service, P