Hotel Receptionist - Castle Donington, United Kingdom - Radisson Blu East Midland Airport

Description

• Is available to register, process, and greet guests promptly.
• Checks the daily arrival list, ensuring all relevant Back up is present.
• Welcomes customer to the hotel.
• Responds to customer requests for information about the hotel and its surroundings.
• Arranges for special services requested by the customer.
• Stays current with developments in the hotel by reviewing the Daily Info Board each shift.
• Arranges fulfilment of customer services by working with:
• Porters
• Housekeeping
• Reservations
• Food & Beverage
• Allocates rooms and issues appropriate keys.
• Followsup and verifies arrivals by updating registration cards in regards to spelling of guest's name, address and special requests
• Changes room rates and guest rooms if approved by Duty Manager.
• Handles incoming guest room reservations.
• Is aware, at all times, of current room status and room availability.
• Is aware of Radisson Blu service concepts.
• Is fully aware of, and knows how to handle, all current and future hotel promotions.
• Utilises yield management to maximise room revenue.
• Increases hotel revenue by promoting food and beverage alternatives within the hotel.
• Knows the names of key people within Radisson Blu and Rezidor.
• Minimises loss of revenue by adhering to all established credit procedures
• Insures all guests establish credit upon checkin.
• Monitors customer accounts to insure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information.
• Improves cash flow by adhering to established credit and inventory control procedures.
• Receives proper approval codes for cash and credit card paying customers.
• Identifies and records special billing instructions and notifies accounting and Duty Manager.
• Completes Shift closing accurately by getting appropriate approval signatures on Cashier envelopes.
• Adheres to hotel polices regarding the use of personal floats.
• Communicates effectively with guests, colleagues, and supervisors.
• Demonstrates teamwork by cooperating and assisting colleagues as needed.
• Handles difficult situations to best of ability.
• Communicates open and closed dates, availability and condition of rooms to Duty Manager.
• Keeps effective key control.
• Ensures that guest mail and messages are delivered promptly.
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel's guests.
• Issues safety deposit boxes to guests upon request.
• Deals with all complaints and negative comments promptly and inform the Duty Manager.
• Ensures system security by running regular On Line Back Ups and printing Emergency Reports every 2 hours.
• Actively promote the Club Carlson programme and focus on reaching enrolment targets
• Maintains a pleasant working environment by keeping work areas tidy at all times.
• Is familiar with all daily business ongoing in the Hotel Meetings and Events areas.
• Completes Trace reports and actions special requests for all arrivals due
• Manage minibus bookings and ensure that it is charged correctly, and volunteer to drive the minibus (if over 25years & insured)

• 8 hour shift
• Monday to Friday
• Weekend availability