Customer Service Account Manager - Enfield, United Kingdom - Response Personnel

Response Personnel

Verified Company

Enfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

CUSTOMER SERVICE ACCOUNT MANAGER- ENFIELD (SOME DAYS COULD BE HYBRID) FULL TIME PERMANENT

The Post:

Key Responsibilities:

Manage a portfolio of customers meeting their day to day requirements
Take responsibility for customer loyalty within the remit of the role
Reassure customers, educate and train them in best practice
Take responsibility for account retention within the remit of the role
Find solutions to problems
Resolve problems efficiently with minimum impact on the customer
Communicate effectively with customers and colleagues: gather, interpret and act on information
Use business acumen to strike the balance between what's best for the customer and best for the business
Demonstrate good office skills: IT literate, time management, prioritisation and organisation
Demonstrate good interpersonal skills

Essential experience and requirements:

Previous experience in a customer Service support environment
Demonstrable employment stability with a minimum of 1 year plus service with the same company or a progressive career path in customer services
Strong Microsoft Office skills
Excellent and building and maintaining customer relationships
Excellent communication skills both verbally and written
Excellent telephone manner
Able to work well in a team as well as independently
Good at problem solving and investigating sometimes complex queries
Ability to grasp inhouse systems quickly
Ability to multi task and resolve problems
Strong work ethic with desire to achieve and maintain high standards
Works well under pressure and to deadlines

Salary and Benefits
- £25, ,500 per annum, depending on experience