Call Handler - Orpington, United Kingdom - CCR Recruitment & Selection

CCR Recruitment & Selection

Verified Company

Orpington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Call Handler

Swanley/Bromley

£20,000 (OTE £24,000)

CCR are supporting a client based in Swanley, the client itself - well established and are continuing to grow. Based on this they are looking to bring in a bright, enthusiastic, and motivated Customer Support Advisor.

For this particular position the clientis keen to give this opportunity to someone who is starting out within their career or considering a new change totally.

In this position you will be liaising with existing customers of the client, supporting them with several enquiries/ customer service points and administrative duties.

Key responsibilities

Daily duties will include:

Taking part in and contributing to regular team meetings to generate new ideas and generate team success.
Connecting all departments to the customer for a seamless experience.
Appropriately managing caller expectation when/if specific people are not available to take a call.
Accurately documenting all general enquiries and maintaining relevant enquiry systems.
Appropriately seek real time support from Customer Support Executives.
Share feedback with managers to aid continual improvement.

What the client offers

We offer all the training required to be successful at your role, with regular sessions to ensure we're doing all we can to provide great customer service.
We offer a basic salary of £20,000 and a £24,000 OTE. There are 30 Days Annual Leave (incl. Bank Holidays) and an extra day off for your Birthday. We also give access to financial and wellbeing support and provide numerous other benefits that you unlockduring your length of ownership, like free gym membership.
Working Days are Monday to Sunday with Weekend shifts every other week. Some of these shifts will involve working from home.