Customer Service Advisor Permgreat Trainingmodern - Ashford, United Kingdom - Office Angels

Office Angels

Verified Company

Ashford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Advisor

Location:
Ashford, office based, really modern offices

Salary:
£25,135 + up to £1,500 a year bonus (Paid every 6 months = £750)

Hours:
Monday-Friday, 8:30am - 5pm or 9am-5:30pm, with 1 hour lunch

Reasons to work at this company:

A Global company who have a family feel in Ashford
A company who is proud to provide sustainable products
Free parking close to the town centre
A very supportive Customer Service Manager
An exceptional 3 month training programme
Career progression opportunities
Modern offices with hydraulic desks allowing you to sit or stand at your desk
Fun charity events
Yummy food treats on a Friday and cakes for Birthdays
20 days annual leave increasing to 25 days annual leave after 2 years

The position:

An exciting opportunity has become available for a passionate Customer Service professional at this Global, interesting and fun company.

Your key responsibilities as a Customer Service Advisor would be:

Effective and Efficient handling of customer enquiries (stock availability, delivery

- times, special production enquiries and preparations & price).

Order acceptance and orderentry.
Be responsible for own order book to ensure supply within agreed delivery schedules.
Ensure the correct invoicing of materials supplied.
Receive orders from customers and process them in accordance with designated Company procedures.
Availability checks on products and services, negotiate with planning concerning production.
To continually monitor the progress of customer orders to ensure successful completion and keep customers up to date on their order.
Liaise with customers and colleagues to ensure that deliveries are made, on time, first time, whilst always giving excellent customer service.
Establish and grow relationships with the customer base.
Awareness of the product ranges on offer and alternative solutions.
Give technical information, where possible, to customers or refer to appropriate person.
Confirm that all customer orders are correct regarding product and price.
Proactively call customers and the external sales teams as required.
Deal with all other issues relevant to orders and similar requests e.g. proposals for special projects, order confirmations, proforma invoices and documents.
Address occasional customer complaints and escalate where required.
Be the key contact between customers, external sales and business centres
Experience of working in a Business to Business (B2B) environment
Experience of working in an office based customer service role
SAP experience would be an advantage but not essential
A friendly positive attitude

Next steps:

Alternatively if you know someone who may be suitable for this role please share the details.

If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice Terms apply*Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.