Customer Experience Coordinator - Telford, United Kingdom - K5 Communications

K5 Communications

Verified Company

Telford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a
Customer Experience Coordinator, your role encompasses delivering exceptional service throughout the installation journey for our customers. Acting as the main liaison, you'll address billing and provisioning enquiries promptly, ensuring our clients receive top-notch support. Proactively managing monthly billing, you'll ensure accurate and timely invoice dispatch. This position demands a proactive, solution-focused approach to meet and exceed customer expectations.

Key responsibilities:

Provide excellent communication to the customers at all important points of the installation. Answering incoming calls promptly and efficiently.
Raise support tickets via Freshdesk, communicate with our engineering team to ensure a prompt resolution is provided for the customer
Efficiently manage incoming billing enquiries with prompt and effective responses.
Execute the monthly billing process and dispatch invoices.
Perform billing administration tasks in an accurate and timely manner.
Monthly reporting with management on any billing issues with invoicing, credit notes etc.
Ensuring that customer billing queries are handled start to finish to ensure a seamless customer experience.
Accurately input detailed information into our CRM system as part of general administrative duties.
Conduct 'Check-In' calls with the customer base to ensure they are happy with everything
Facilitate a seamless porting process by proactively obtaining proof of ownership from our clients.
Other administrative tasks as and when required by Senior Management Team
Experience of working within a Billing Department desirable
Experience working in Telecoms desirable but not essential
Proficient in customer interaction with a strong confidence in delivering exceptional customer experiences.
Demonstrates a proactive "cando" mindset, consistently ready to assist fellow team members with any necessary tasks.
Experience of working to deadlines.
Exhibit proactivity and demonstrate initiative when faced with decisions and challenges.

Skills required

Excellent organization skills
Ability to build excellent rapport with customers
Good administrative skills
Excellent grammar and spelling in all communication that is customer facing
Ability to remain calm when under pressure
A proactive cando attitude
Team player

Benefits for an Customer Experience Manager choosing to work with K5

Starting salary of 23,000 depending on experience.
An exciting role with future progression opportunities.
28 days holiday + an additional day off on your birthday.
Refer a friend scheme.
Company pension.
Monthly rewards, company incentives and team building days out.
A potential of an early finish on Fridays.
Casual Friday dressdown.

Salary:
From £23,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Free parking
Onsite parking
Referral programme

Schedule:

Monday to Friday

Experience:

Billing: 1 year (required)

Customer Service: 1 year (preferred)

Work Location:
In person

Application deadline: 28/03/2024

Reference ID:
Customer Experience Coordinator

Expected start date: 28/03/2024