Technical Service Coordinator - Newcastle upon Tyne, United Kingdom - Royston Limited

Description

Royston is a dynamic and expanding diesel engine supply, service and repair company that has operated successfully within the global marine and offshore market for more than 40 years.

We are looking for an experienced Technical Sales Coordinator who coordinates and carries out all logistics and administration activities for customers and supports all departments with administration tasks as required.

• Reports to: Operations Manager
• Location: Newcastle upon Tyne, onsite full time

This role is based from our offices in Newcastle upon Tyne, but there may be a requirement to attend key customer account meetings within the UK.

• Responding to emergency callouts preparing Work Order in Dynamics and allocating necessary resource.
• Ensure inbound enquiries are actioned in a timely matter and responded to by appropriate personnel.
• Create work orders in Dynamics, ordering parts required and update as orders progress.
• Provide engineers with work briefings/information packs prior to commencing work.
• Ensure engineers have required certification to access customer site/vessel, regularly reviewing and updating training matrix as required.
• Maintenance of company assets including calibration, service and testing.
• Checking engineer timesheets in Dynamics and approving all time entries and allowances.
• Prepare and produce invoices ensuring all costs are allocated correctly to the job and profit margins are met.
• Prepare quotations.
• Format service reports and send to customer.
• Process warranty claims within supplier timescales.
• Produce reports and analysis as required.
• Provide support to engineers when needed with company and external customer apps.
• Support with tender responses.
• Produce KPI's and Management Information inline with various contract requirements.
• Assist other departments in any administration requirements / holiday cover.
• Carry out any other ad hoc duties in line with business requirements.

• Computer skills (Microsoft package as a minimum)
• Excellent communication skills
• Excellent organisational skills
• Contract management experience

• Key customer account experience
• Scheduling engineers
• Mechanical engineering knowledge
• Microsoft Dynamics

• Competitive salary dependent on experience
• 25 days holiday
• Company pension

• Company pension
• Free parking
• Life insurance
• Onsite parking

• Monday to Friday

• Are you located close enough to NE6 3PF to commute each day?