Mandarin / English Student Accommodation Assistant - Manchester, United Kingdom - UKEC

UKEC
UKEC
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Mandarin / English Student Accomodation Assistant (Sales)

Working Hours:
Full-time 37.5 hours per week (Mon - Fri 09:00-17:30)


Contract Type:
Permanent


Salary:
£22,000 per annum


Position Objectives:

Accommodation Assistant is expected to provide an accommodation advisory service to both internal and external customers for accommodations. He/she also needs to ensure achieving both sales and occupancy objectives.


The key tasks include but are not limited to:

  • Sales and Marketing
  • Proactively promote accommodations offered by our partners to all potential internal and external customers to ensure sales, promotional and administrative targets are achieved;
  • Assist the team to organize/attend sales and marketing campaigns/events, both online and offline;
  • Visit students offsites for counselling and accommodation information sessions, distribute leaflets, take part in offsite events such as education fairs, etc;
  • Visit accommodations to take pictures/videos for marketing purposes;
  • Develop and maintain customer relationships, both new and existing;
  • Assist the team to monitor market competition and customer needs; contribute to the adjustment of sales and marketing strategies.
  • Accommodation Services
  • Provide tailored accommodation advisory services to customers and help them source the best available accommodation based on their needs;
  • Facilitate with accommodation booking process;
  • Promptly process customer enquiries including complaints, providing information as necessary or escalate as appropriate;
  • Ensure that all accommodation information is kept up to date and communicated clearly to all customers. Be aware of contractual responsibilities to ensure that correct information is provided;
  • Provide assistance to students for accommodation checkins;
  • Assist students to handle postcheckin issues when they arise;
  • Provide a highquality service to ensure customer satisfaction.
  • Other
  • Liaise closely with UKEC UK offices and provide timely advice;
  • Communicate with UKEC UK offices to maximise student referrals;
  • Provide administrative assistance to partnership/ other colleagues for commission claiming and other processes;
  • Submit reports and data summary as requested and always ensure the information to be accurate and complete;
  • Attend team meetings, and keep the team updated on own current work/project;
  • Attend relevant internal and external training sessions, both online and offline;
  • Assist the team to train and supervise part time staff;
From time-to-time undertake other relevant tasks as requested line manager or the Company.


Required Knowledge, Experience, Skills & Personal Traits:

  • Fluency in written and spoken English and Mandarin.
  • Excellent customer service skills
  • Have the ability to multitask
  • Responsible, honest and organised
  • Have excellent sales skills and strong marketing skills.
  • Be able to meet target and deadlines and have the ability to work under pressure.

Job Types:
Full-time, Permanent


Salary:
£22,000.00 per year


Benefits:


  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Life insurance
  • Referral programme
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Signing bonus
  • Yearly bonus

Ability to commute/relocate:

  • Manchester, M1 6FQ: reliably commute or plan to relocate before starting work (required)

Education:


  • Bachelor's (required)

Experience:


  • Sales: 1 year (preferred)

Language:


  • Mandarin (required)

Work Location:
One location
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