IT Support Engineer - Basingstoke, United Kingdom - Conister Bank

Conister Bank

Verified Company

Basingstoke, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Support Engineer

6 mth FTC

Basingstoke/Hybrid
We are an established UK challenger bank. You will be working with a passionate, innovative, collaborative and supportive team. We are growing

To enable that growth we are looking for a skilled IT Helpdesk Engineer/Support person to provide effective IT assistance across all aspects of the business and provide back up and support to the IT team.

As an integral part of the IT team, you will be thefirst point of contact for all IT and business as usual requests via the IT ServiceDesk through to resolution and closure.

Key responsibilities

To manage the IT ServiceDesk tickets on a daily basis
Participating in the monitoring of issues in conjunction with other areas of IT to develop, maintain and improve service levels
To provide onsite support for software and hardware related incidents
To deliver a high quality customer facing service through maintaining availability of services to IT users
Effectively communicate with employee or third party during the entire support process.
Accurately input information into the Service Desk system
Liaise with third party companies to ensure delivery of service is consistently maintained
Follow IT processes to ensure SLAs are met
Support adhoc project requirements
Support major change projects

Desirable Knowledge, Experience and Skills