Automotive Aftersales Advisor - Ipswich, United Kingdom - Prima Ardelle Associates

Prima Ardelle Associates

Verified Company

Ipswich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

AUTOMOTIVE AFTERSALES ADVISOR

ARE YOU PASSIONATE ABOUT CREATING AN EXPERIENCE IN WHICH YOU CAN MAKE THE CUSTOMERS FEEL SPECIAL?

DO YOU ENJOY MAKING THE CUSTOMER SMILE?

OVERALL PACKAGE ~ CIRCA £30,000

Our customer is an
expanding family-owned, automotive retailer which continues to grow and is seeking an additional
Aftersales Advisor in Ipswich to cover parts and service reception.

This regional group has a
proven track record in delivering an exceptional customer experience and combined with a brand that has an exciting future with a new range of SUVs and the continued success of other iconic models.

As an
Aftersales Advisor, you are a key member of the team who can take control and
create a personalised service experience every time, with nothing left to chance.This is achieved either individually, or by supporting your team.

It's a hands-on role completely dedicated to the customer and their long-term relationship with their chosen brand.

This a
rare opportunity to be part of this Group which is just as proud of our people as it is of its customers and cars.

Joining us now will deliver a future career path you'll enjoy with all the added benefits of joining a friendly andprogressive family-run business.

Start your 2023 with a fresh start and unlock better rewards for yourself

Responsibilities:

Arrange customer bookings
Manage loan car bookings efficiency
Meet and greet customers professionally and politely every time
Create final invoice including any parts issued
Update digital systems during and after each customer visit
Promote and crosssell other products, labour, and parts
Work closely with the wider team to deliver a great customer experience whilst maximising overall profit

What you can do:

Previous automotive experience is desired or skill and knowledge from a similar role
Can effectively harness the management tools available to change for the better of the customer experience; making decisive and bold decisions to benefit both the business and the customer.
You will be able to provide energy and leadership to induce a sense of focus on providing the best customer experience possible.
Comfortable working to deadlines and managing customer expectations with regular communication and updates.
Happy to manage your workload and customer base by planning your time

FULL TRAINING PROVIDED IF REQUIRED AND WHEN NEEDED

This is an exciting opportunity for a customer-focused individual to join and be part of building a happy peak-performing team where their contribution will be appreciated and rewarded.

OTHER BENEFITS: