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Admin Assistant - Liverpool, United Kingdom - Love2shop

Love2shop

Verified Company

Liverpool, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?
We do that by helping people to offer the gift of choice.

With an incredible range of gift cards and vouchers, Love2shop lets lucky recipients open the door to hundreds of top high street brands and retailers - and go spending They can do that in-store or online.

Sometimes we work in the consumer market, and sometimes we are all about business-to-business and insight data tells us that over 60% of the UK population recognises the Love2shop brand.

This year, Love2shop has been officially recognised as one of the UK's Best Places to Work by Great Places to Work.

This means that we join other incredible brands acknowledged as UK companies which create warm, welcoming cultures where employees are looked after and given good opportunities to thrive and succeed.

We've been around for more than 55 years so you could say we really know our onions But we're also forward-thinking and progressive having recently been acquired by UK-based company, PayPoint, so there are many exciting developments to look forward to.

And this is where you might feel your eyebrow twitching? Because we've got our recruitment radar tuned in for a new team member - someone to help us build our future vision for Love2shop.

We would love you - no pun intended - to be part of our Love2shop journey.

As a disability-confident committed company, we have a passion for championing equality.

We welcome all colleagues into a work environment where success is attainable for everyone, regardless of disability, age, race, religion, gender identity, or sexual orientation.

We are committed to ensuring that everyone has equal access to growth and opportunities in our workplace.

If you love people and want to belong to a team that champions good, strong values, you'll thrive in Love2shop.

So, what's holding you back? Send us your CV and covering letter today and leave the rest to us

About the Role

Fulfilment Operatives work with a core team to pick, check and pack vouchers, gift cards and bespoke Client orders in a timely manner and work towards daily targets. Tasks may include data entry to Royal Mail postage system. Picking and packing orders with diligence, care & attention to detail. Quality control and work hygiene is an important part of this role.

Principal Accountabilities

Operational Accountabilities

Accurately fulfilling any customer orders according to established quality standards and within agreed SLAs to ensure we meet our customers' high expectations
Handling the full range of vouchers and gift cards within our product range
Quality checking to the highest standard
Working efficiently and effectively as part of a team
Consistently achieve targets set for the department
Adhere to housekeeping, safety, quality and production standards
Ensure PCS letters, payment cards and giros are correctly matched up with the right customer details
Ensure that a quality fulfilment service is delivered for all mailings as per mailing specification briefs supplied by internal customers e.g. Marketing
Ensure that any Client packing uses the correct stationery for the client
Ensure all orders are scanned so full traceability can be maintained once our products have been passed to the relevant courier service
Liaise with suppliers (Royal Mail, DX, Whistl) to arrange collection of post to meet internal deadlines
Producing end of day royal mail reports
Daily use of Royal mail click and drop systems

Team and Culture

Follows all HR policies, procedures and practices
Role model of CRED and inclusive behaviours at all times
Regularly reward and recognise colleagues

Risk Management

Understanding serial voucher numbers in order to match them to the correct customer and packing
Identify any people or process issues which may cause fulfilment or quality issues
Escalate any issues to management
Maintain a clean work area
Follow agreed risk and compliance and Health and Safety policies and procedures
Embrace a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations

Knowledge/Experience/Technical Skills/Behaviours

Essential

You have previous experience of working in a fulfilment/mailing house environment
You are process and procedure orientated
You have excellent time management handling multiple tasks per day with deadlines
You have impeccable attention to detail is essential
You are a fast learner with good communication skills
You are able to use initiative and common sense
You are trustworthy and reliable
You have the ability to follow instructions for tasks required
You are not afraid to ask for help when required
You are hardworking and reliable with a positive cando attitude
You are a team player
You are highly numerical
You have the capability to work under pressure and achieve daily targets

Desirable