Front Office Supervisor - London, United Kingdom - Marriott International, Inc

Marriott International, Inc

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

Job Number

Job Category Rooms & Guest Services Operations

Location London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE
Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane.

Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions.

Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park.

Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym.

Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more.

When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch.

We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide.

Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for an experienced
Front Office Supervisor (Full Time) to join our five-star, luxurious boutique hotel.

Have fun working alongside a fantastic team and enjoy a world where career progression opportunities and world class training is available to you.

We enjoy crafting bespoke experiences for you.

ARE YOU ELIGIBLE TO WORK IN THE UK?
***The associate will serve as the property Manager on Duty when rostered as such and oversee all property operations during the shift, assisting the successful daily operations of Front Office including Front desk, Guest Relations, Switchboard functions and staff. Leads and asissts in the drive to improve guest and employee satisfaction and assist with the execution of all relevant financial goals. Asisst in leading the execution of the daily operations by working with and leading the team to elevate the guest experience in all areas during the shift. Represents property management in resolving any guest or property related situation by personally assisting in resolving any issues and completing tasks as needed. Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Front Office Manager.

Experience/ Competencies: