Business Support Officer - London, United Kingdom - Akton Recruitment

Akton Recruitment
Akton Recruitment
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Business Support Officer

Hackney

Key Accountabilities


To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care.


To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems.

Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders.

To develop and maintain filing systems and databases, both manual and electronic, and develop reporting formats /templates as requested.

To service cases conferences, Arbitration Panels, contract meetings,confidential meetings and other forums as required, producing high quality
minutes and clear, unambiguous records of key decisions.


To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the Council's deadlines for responses is complied with.

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