Healthcare Client Coordinator - Bristol, United Kingdom - Mercer

Mercer

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Healthcare Client Coordinator - Mercer Marsh Benefits (MMB) -Bristol or Chichester

Hybrid working available**Are you interested in working for an organisation that is an Industry leader in Employee Health & Benefits in an impressive modern office environment?

Are you an experienced Client Advisor/Customer Service Agent looking for your next career challenge?

Do you enjoy building strong working relationships with your clients?

We are recruiting a
Client Coordinator to join our Bristol or Chichester Commercial Healthcare Team.

This part of the business is responsible for advising Commercial clients on all aspects of the insured benefits relating to Private Medical Insurance, Cash Plans, Dental, Travel and EAP.

About:
MMB

Mercer Marsh Benefits(MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits.
MMB is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

What can you expect:

As a Client Coordinator, you will be responsible for the daytoday management of a portfolio containing a significant number of clients, assist the consulting team in gathering, organising, entering and analysing data to be used for our client's renewals.
You will be assigned a buddy in the team to support your development to enable you to provide a firstclass service to your Clients and Consultants
You will be the main point of contact in relation to Mercer services, maintaining a relationship with clients and coordinating services from specialists within the business

What is in it for you:

Challenging yet friendly and diverse work environment in an impressive and modern office
Exposure to a wide range of clients ensuring a varied workload
25 days holiday with the option to buy/sell 5 days additional leave
Highly competitive benefits package including pension scheme, private medical insurance, income protection with the ability to further tailor it to suit your individual needs with options including discounted gym memberships, travel insurance, childcare and retail vouchers, and much more

We will count on you to:

Deliver consulting support to consulting teams, managing the renewal process
Communicate with clients, colleagues and Insurers (verbal and written), obtaining information to obtain renewal terms
Take ownership of delivery of tasks and proactively manage own workload whilst adhering to MMB processes and targets
Managing and maintaining client relationships and partnering with internal/ external stakeholders to achieve best service for client
Ensure quality of own work through right first time approach
Develop and maintain appropriate technical and market knowledge

What you need to have:

Previous experience within customer focused industry
Excellent organisational and prioritisation skills with a logical approach to your work
Good visual accuracy and attention to detail
Strong written and verbal communication skills, with the confidence to liaise at all levels
Must be enthusiastic, motivated and committed to providing high quality service to clients

What makes you stand out

Healthcare Insurance/Financial Services background/experience
Excellent customer service skills or client relationship management experience

Mercer

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.

Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries.

Mercer is a business of Marsh McLennan (NYSE:
MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.