Head of Service - London, United Kingdom - Social Interest Group

Social Interest Group
Social Interest Group
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Head of Services & Support


Reports to:
Director of Service and Support


Direct Reports:
Service Managers


Responsible For:
One Regional Area


JOB PURPOSE

  • Provide positive and inspirational leadership across services within your designated area to create positive communities amongst staff, residents and participants.
  • Having a proactive approach to operational delivery, underpinned by our Theory if Change, to deliver consistent high quality services and housing.
  • Providing regular and robust service selfassessments to drive continuous improvement in your services
  • Workforce development including recruitment and retention of staff, and leading and coaching service leads and specialist staff
  • Supporting strategic relationships and partnerships with key stakeholders within your area
  • Mobilising, implementing and delivering outcomes focused services within budgets

KEY AREAS OF RESPONSIBILITIES:

People Management

  • Provide high quality leadership, coaching and support of staff
  • Create a learning community where every member of staff has their own development plan that is supported by effective training, management, supervision and feedback
  • Work collaboratively with People and Culture to obtain, retain and develop quality staff.
  • Ensure that all staff maintain high standards of professional performance at all times through adherence to the SIG policies and procedural framework e.g. sickness absence management, code of conduct, disciplinary and grievance, supervision, appraisal, staff development and performance management
  • Responsible for supporting the effective implementation of reflective practice, trauma informed care and psychologically informed environments in services.
  • Proactively ensure that equality and diversity best practice and policy is in place and that it is being abided by. That all services staff and volunteers remain reflective of the local community in which it operates.

Operational

  • Create resident/participant focussed environments that are delivering high quality services and environments underpinned by our Theory of Change
  • Deliver against annual business plans and drive operational effectiveness to ensure long term sustainability
  • Provide strong leadership of services that deliver contractually, statutory and legally compliant services
  • Responsible for regular review of operational dashboards and monitoring of performance and improvements against key KPIs. In addition, provide on time reporting and submission of information to both internal and external stakeholders evidencing our impact and performance.
  • Drive the delivery of high standards of accommodation across the group where every residential service can be called a home for our residents and participants
  • Embed a culture of accurate and timely recording for across the operational space where outcomes and outputs can be clearly evidenced and measured
  • Work collaboratively with Best Practice Team to create and sustain high quality services which can be evidenced and evaluated both internally and externally
  • Work collaboratively with the external affairs and best practice teams to identifying possible development of policies, frameworks and systems to improve performance and quality.
  • Work collaboratively with relevant departments to achieve organisational accreditations, such as ISO 9001 QMS, SES and Enabling Environments.
  • Be part of the operational oncall rota for providing out of hours support across the operations directorate

Audit, Compliance and Risk

  • Undertake selfassessment audits of services regularly against key quality and risk standards, and ensure that all actions and improvements are acted on within required timeframes
  • Safeguarding & Risk Management ensure that within all services safeguarding and risk management protocols and procedures are adhered to and embedded in custom and practice.
  • Undertake fact finding and any external/internal investigations in line with company policy, as well any associated formal hearings

Financial Management

  • Ensuring that budgets and operational performance against KPIs achieve any financial targets and reporting results within area of responsibility.
  • Analyse monthly and quarterly accounts, querying any discrepancies and working with Service Leads and central departments to proactively address any areas of concern
  • Lead on the annual review of contracts with commissioners to ensure that service budgets are adequate to meet the needs of the contracts and any associated risks (i.e voids)

Business Growth & Relationship Management

  • Proactively identify and liaise closely with the External Affairs and Business Development teams to develop a network of partners, key stakeholders and decision makers to foster growth in income and improve strategic position and development of our services.
  • To lead on the mobilisation and implementation of new services in collaboration with all relevant departments across
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