Senior IT Support Analyst - City of London, United Kingdom - Romans Recruitment Ltd

Romans Recruitment Ltd
Romans Recruitment Ltd
Verified Company
City of London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
An exciting opportunity has arisen to join a prestigious International Law Firm in London for a 6 month FTC.


See full job description below:

Essential Job Functions and Responsibilities

  • Ensure endusers have satisfactory level of support by enforcing SLAs for IT support (Help Desk).
  • Extend first level support on hardware, software, and connectivity issues.
  • Plan, direct and assure the timely completion of the work at the required level of quality to meet the long and shortterm needs of the firm.
  • Create and communicate a clear definition and understanding of the work requirements and goals as well as any constraints in terms of time, policy, cost, or quality.
  • Analyse problems, formulate solutions and alternatives, decide on the solution, and identify the work task that must be completed to achieve the expected results.
  • Assign the tasks to group members, arrange for assistance required from other IT/business groups and working with a project plan to achieve the goals.
  • Superior sense of ownership and urgency with the ability to triage incidents, problems, tasks.
  • Maintain hardware and software inventories through standard asset management systems and procedures.
  • Setup and host conferences at the office, and on occasion, at an outside venue.
  • Superior troubleshooting skills with the ability to think quickly to get the customer up and running while multitasking on other activities.
  • Install and support computer, printer, office phones, and peripherals as needed.
  • Coordinate desk moves and new office setups.
  • Expert ability to communicate clearly and concisely with Firm employees, clients, and vendors.
  • Infrastructure changes as and when required including racking of routers and switches.

Education/Experience

  • Bachelor's Degree in Computer Engineering or similar field. Equivalent experience will be considered.
  • Microsoft Certified Desktop Support Technician certification a plus.
  • Extensive desktop engineering experience.
  • Proven ability to offer high level desktop support in an enterprise environment.

Technical Skills and Requirements

  • Windows 7/10 Office 2010/2016/365 (Word, Excel, PowerPoint)


  • Outlook 2010/2016/36

  • Adobe Acrobat and Nuance PDF
  • Exchange Archiving System for Outlook
  • Internet Explorer, Chrome, and Firefox
- iManage (Document Management System)

  • Workshare Compare Professional
  • Intapp Time
  • LiveNote
  • ServiceNow
  • Kiteworks Mobile File Sharing or equivalent
  • Cisco IP phones
  • Cisco Conferencing Systems including MS Teams, Zoom and WebEx
  • Wireless (PC, Mac, and iOS devices)
  • VPN Remote Access
  • LogMeIn and SCCM
- iPhone, iPad, and Android support

  • Printer support including client matter tracking
  • Digital Dictation

Equipment

  • Proficiency in operating desktop, laptop and mobile devices as needed to perform the essential functions of the job
  • Proficiency in using a computer in a network environment.
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