Customer Services Agent - Marlow - Ttigroup

    Ttigroup
    Ttigroup Marlow

    1 day ago

    Description
    Customer Services Agent page is loaded##

    Customer Services Agentlocations:
    Marlow, UKtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR4200Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI's powerful brand portfolio includes MILWAUKEE, RYOBI, AEG - recognized worldwide for their deep heritage and innovative product platforms of superior quality The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

    Join Our Team as a B2C Customer Services Agent and Elevate Your CareerAs a Customer Services Agent, you'll dive into the thrilling world of our fast-paced Operations department, working within our dynamic Customer Service, Business to Consumer team.

    You'll be based in our stunning, modern office in Marlow, Buckinghamshire.


    What You'll Do:

    • Deal directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems
    • Manage all direct customer orders as per the internal sales order process
    • Handle and respond efficiently to all general and order specific direct customer enquiries
    • Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures.
    • Support with order status updates and delivery tracking queries
    • Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
    • Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
    • Provide feedback on the efficiency of the customer service process and areas of improvement
    • Communicate and coordinate with internal and third-party stake holders to include Sales and Marketing, Logistics and After Sales Support to manage queries
    • Carry out other ad-hoc duties as required from time to time

    Exciting Benefits:

    • Free on-site parking at the office
    • A non-contractual work from home option (ideally on successful completion of first 3 months of employment) 25 days holiday bank holidays
    • Private Medical & Dental Insurance
    • Group Life Assurance Benefits
    • Annual Gym Allowance
    • Discounted Milwaukee and Ryobi products
    • Access to our TTi Benefits Hub which includes discounts with many high street retailers
    • Support towards Eye Sight Tests for DSE use
    • On-site 3rd party restaurant and coffee shop in our offices

    Employee Wellbeing:

    • Employee Assistance Programme with a confidential helpline available 24/7

    Skills Required:

    • Previous experience within a Customer Service position is essential
    • Knowledge of CRM systems
    • Understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations
    • A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service. Excellent communication skills, both oral and written
    • Outstanding verbal communication skills and with experience of dealing with challenging customer complaints Strong data entry, typing and analytical skills
    • Professional and empathic approach to resolving issues
    • Strong Ms Office Skills#LI-LR1#LI-LD1#Ryobi-EMEA#TTI-EMEAAt TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we'd love to hear from you. Apply now and be part of something excitingVisit
    #J-18808-Ljbffr

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Customer service agent