Help Desk Engineer - London, United Kingdom - James Frank Associates

James Frank Associates

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client, a leading US Law Firm is seeking a Help Desk Engineer to join their IT Team on a full-time, permanent basis, where you will be providing IT support to the London and other European offices, providing both remote and deskside support.

Key Responsibilities:

Be the first point of contact for colleagues' IT problems
Produce shift status reports
Run scheduled system tests and perform change control testing
Participate in IT projects across the organization
Evaluate and test new software and products
Maintain inventory control including software upgrades and annual hardware upgrades and replacements

Key Experience:

Previous experience in a 1st Line / Help Desk Engineer position would be advantageous
Strong experience of Windows Operating Systems
Active Directory Administration
Mobile Device Support, such as Blackberry, iPhone etc
Troubleshooting remote access solutions including VPNs, Citrix, RSA Administration
Troubleshooting basic networking issues with knowledge of IP and basic server administration

This is a rare and exciting opportunity for someone with a minimum of 1 years' experience as a Help Desk Engineer or IT Support Engineer, or a recent IT Graduate who is looking for their first role.

You will be working for a world-renown Law Firm who are leaders within their field, where you will receive full training and development opportunities within the department, providing a high level of technical support to offices across Europe.