Call Centre Advisor - Leeds, United Kingdom - Novuna

Novuna
Novuna
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Would you like to work in an organisation where you can develop and grow your career? Are you passionate about delivering outstanding customer service? Fancy joining our first-class Customer Experience Training Academy?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Consumer Finance, we provide fast, flexible finance solutions for some of the UK's biggest retail brands.

Whether customers are buying furniture for their new home, an important piece of jewellery, or home electrical goods, we're passionate about delivering phenomenal customer experiences.

We're proud to be a
Top 50 Inclusive employer, and we're number 11 in
Glassdoor's Top 50 Employer list.


Opening Hours and Hybrid Working
The start date for this role is
Monday 16th January 2023.

**Our opening hours are Monday - Friday 8.45am - 6.30pm, as a full-time Advisor you will be working 37 hours per week during these timeframes.

The induction period is 8 weeks, ideally where possible we ask that you don't take holidays during this initial training period.

We offer a hybrid working approach, with the flexibility to work from home and within the Leeds office.

What does the role involve?

  • Being the first point of contact for our customers and putting them first, whilst delivering an outstanding customer experience
  • Handling inbound and outbound calls
  • Solving problems with empathy and treating our customers fairly
  • Being the expert about our products and services and being there for our customers when they need us
  • Identifying our customers who are in vulnerable situations and working out how we can best support them
What are we looking for?

  • Passionate people who can deliver exceptional experiences for our customers
  • The ability to listen, empathise and build rapport and understanding with customers
  • Resilience and a calming nature, you'll take time to understand each customer's circumstances and take the right actions
  • The ability to negotiate and handle complaints to deliver fair customer outcomes
  • Attention to detail and an eye for accuracy
What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a
chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

  • Hybrid working
  • 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
  • Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What's the next step?

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

**#LI-Hybrid
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