Customer Service Officer - Bromley, United Kingdom - Braundton Consulting Limited (Recruitment)

Braundton Consulting Limited (Recruitment)
Braundton Consulting Limited (Recruitment)
Verified Company
Bromley, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

2-3 days office based rest working from home.
To promote, sell and process membership, services, and products.


Key responsibilities

  • Improve recruitment and retention through a variety of communication methods including engaging with potential, renewing and lapsed members
  • Maintain an uptodate knowledge of company benefits, work and other partnerships that support members and customers so every interaction can be used as an opportunity to highlight new products, service or remind contacts of value of the company.
  • Deliver agreed sales and marketing activity to promote company products and services so income targets are met
  • Maintain accurate customer and member records on the CRM system including all financial information required (payment status, payment method, etc) and flagging any concerns, queries, or inaccuracies to line manager.
  • Report customer service satisfaction feedback and other customer data as required to colleagues to help improve overall service.
  • Identify trends and opportunities being raised by members and customers and feedback to line manager and colleagues
  • Implement accurately customer service policies, procedures and processes
  • Ensure input of data is accurate and timely.
  • Follow agreed process for member subscription payments (credit card, direct debit and/or invoice payments) and other sales Implement all compliance requirements including data protection, GDPR, and financial payment processing

Person requirements:

Customer Service experience

Selling products and services

Experienced in using internal CRM systems

Good attention to detail

Strong IT skills


Office hours: 36 hours per week - 2-3 days office based rest working from home. M-F 9-5pm

Salary £24,122 plus OLW £1904.
Braundton Consulting is a Recruitment Agency working on behalf of this client.


Job Types:
Full-time, Permanent


Salary:
£24,122.00-£26,026.00 per year


Benefits:


  • Work from home

Schedule:

  • Monday to Friday

Experience:

- customer service: 1 year (required)


Work Location:
One location

Reference ID: 67/26
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