Customer Service Advisor - Warwick, United Kingdom - SVB Solutions

SVB Solutions
SVB Solutions
Verified Company
Warwick, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Advisor - Optional Hybrid Working 2 days a week home based (WFH) after training

Warwick, Warwickshire

Basic up to £21,600 per annum plus bonus up to £2,000 and excellent benefits
Is your New Year's Resolution to find a new job where you don't work shifts or weekends with the option of working from home two days per week (WFH) - then this could be a great career move


This established and successful company provides structured training with defined career development, as well as promoting the need for a good work life balance.

They offer all staff an excellent benefits package that includes a bonus scheme, private healthcare,Death in Service, Health Cash Plan, Critical Illness Cover, Holiday Purchase Scheme, all-inclusive social events, reward and recognition vouchers, employee discounts, cycle to work scheme, long service awards, discounted gym membership, and free tea & coffee.


Your responsibilities as a Customer Service Advisor will include:

  • Documenting all client interactions and tasks immediately and accurately within the relevant CRM systems.
  • Managing requests, with timely updates to clients and associated departments.
  • Liaising between technical and support departments and clients.
  • Providing accurate input for reports and spreadsheets.

We are looking for Customer Service Advisors who have the following skills and experience:

  • Minimum English and Maths grade C or above at GCSE level or equivalent.
  • Good interpersonal skills and a positive enthusiastic manner.
  • Previous customer service, concern resolution, contact centre, call centre, administration, or office management experience.


On the days you are in the office, you will be based in modern offices with free car parking, located close to A46 and within walking distance of Warwick town centre and Warwick Parkway train station.

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