Technical Customer Service Advisor - Cheltenham, United Kingdom - Astor-Bannerman

Astor-Bannerman
Astor-Bannerman
Verified Company
Cheltenham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Summary
Based in Andoversford, Astor-Bannerman manufactures, supplies, installs and services specialist bathing and lifting systems for the disabled and elderly.

We have a 25-year track record as a market leader in our field and we have the ambition to grow.


Working as part of the Customer Services Team, you will coordinate repair callouts and provide various aspects of technical support to Astor Bannerman engineers, customers, clients, and contractors.


Key Duties

Working within the technical support team you will:

  • Field incoming technical support calls, including first-line fault diagnosis, repair calls and product advice.
  • Schedule and coordinate repair visits, including allocating resources and monitoring progress whilst keeping customers uptodate with progress.
  • Maintain records of each call and process all related paperwork.
  • Plot, book and issue paperwork for all services, parts and repairs.
  • Provide crosscover for the other installations coordinator and the service contract administrator.
  • Monitor and manage warranty parts and spend, liaising with various departments to reduce warranty issues.
  • Attend breakdowns, repairs and services from time to time.
  • Carry out other duties as operational requirements dictate to assist with the day to day running of the business.

You will be trained on:

  • Diagnosis, repair and service of our products.
  • Handling part requests and quoting for replacement parts.
  • Raising repair calls, warrants parts orders and the returns of warranty parts.
  • Scheduling engineers.
  • You already need to have the following:
  • Good basic knowledge of mechanical, plumbing and electrical systems.
  • An interest in mechanical and electrical equipment.
  • Good people skills and telephone manner.
  • Good computer literacy.
  • Analytical and problemsolving ability.
  • Willingness to get stuck in.

Job Types:
Full-time, Permanent


Salary:
£25,000.00-£28,000.00 per year


Benefits:


  • Casual dress
  • Company events
  • Company pension
  • Free parking

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Andoversford, Gloucestershire: reliably commute or plan to relocate before starting work (required)

Experience:

Desktop Support: 1 year (preferred)


Work Location:
In person
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