Operations Support Specialist - Derby, United Kingdom - Flatirons Solutions
Description
Role Summary
The Operations Support Specialist will provide support to the Rolls-Royce Technical Publications Customer Support team, ensuring that customers receive the technical publications they are entitled to and that accurate customer records are maintained.
Responsibilities
- Manage customers access to Technical Publications based on subscriptions and expiries for CLE and CSME engines.
- Maintain Corporate Care and Warranties spreadsheet to record accurate customer details regarding contract expiry dates and tech pubs data they are entitled to.
- Review the weekly COI report and make any required updates to the Corporate Care and Warranties spreadsheet and Rolls-Royce Care subscriptions.
- Respond to requests from the RR Technical Publications Subscriptions team to update data and expiry dates on Rolls-Royce Care and in TPOS (subscription management system) in a timely manner.
- Respond to customer queries relating to their subscriptions.
- Provide support for Rolls-Royce Care Admin tasks.
- Attendance at business meetings as required.
- Understand and adhere to all requirements of the Quality Management System and the Information Security Management System.
- Perform other duties as assigned.
- Identify process improvements and cost saving measures, making recommendations appropriately.
- Provide assistance and support to the ATP Delivery Support Team, Delivery Lead, and/or Project Manager and other Managers as required.
Accountability
- Maintains process and quality levels within all personal work being undertaken.
- Ensures compliance with industry, employer and customer standards at all time.
- Maintains professionalism and confidentiality with prorietary information.
- Communicates effectively with customers and/or Flatirons employees, within a diverse population.
- Demonstrate initiative and followthrough on projects and personal development.
Qualifications / Skills / Experience
- GCSE or equivalent qualification (Grade C or above) in Maths and English.
- Previous working knowledge/experience of the aerospace industry preferred.
- Able to take the initiative when required, demonstrating selfconfidence and resourcefulness.
- Effective written and verbal communication skills.
- Effective document management and organisational skills methodical and structured.
- Good attention to detail, with ability to maintain group focus.
- Good working knowledge of Microsoft Office suite
Key Competencies
- Written Communication
- Able to read and interpret written information.
- Language Ability
- Ability to present information and respond to questions from managers and team members.
- Attention to Detail ensure accurate record keeping.
- Customer Service Focus
- Adaptability
- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Dependability
- Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Quality
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity
- Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
Flatirons Offers:
An exciting job in a global atmosphere working with state-of-the-art technology, talented, dedicated and experienced colleagues and world-class, technology-driven customers.
With team members throughout the US, Europe, and India, we work together to solve some of the industry's most challenging problems.
We offer a competitive starting salary and benefits, as well as a high degree of autonomy and flexibility, including the option to work from your home office part of the week.
More jobs from Flatirons Solutions
-
Technical Writer
Derby, United Kingdom - 2 weeks ago
-
Technical Authors
Derby, United Kingdom - 3 weeks ago
-
Graduate Technical Writer
Derby, United Kingdom - 2 weeks ago
-
Graduate Technical Writer
Derby, United Kingdom - 1 week ago
-
Graduate Technical Writer
Derby, United Kingdom - 5 days ago
-
Technical Project Lead
Bristol, United Kingdom - 2 weeks ago