Care Navigator - Mexborough, United Kingdom - AMP Group Practice

AMP Group Practice

Verified Company

Mexborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are a very busy four site GP surgery covering Askern, Conisbrough, Denaby and Mexborough and are looking to recruit new Care Navigators to join our team.

The hours will be based across all sites on a rota basis.

We are looking for an enthusiastic person, keen to work as part of a team within an NHS environment. You should enjoy working in a busy and challenging environment. Have good customer service and computer skills. Knowledge of SystmOne and working in a healthcare setting is desirable but not essential.

The ideal person should be confident and dynamic to greet patients and answer telephones in a professional and courteous manner, direct calls, take messages, and provide a first class service to patients of our Practices.

Please see the job description and person specification for more details.
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Main duties of the job_

The successful applicants will need to have an outgoing and enthusiastic personality, flexibility to meet the needs of the organisation, be IT literate and have a desire to grow and succeed within the organisational structure.

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Job Summary:_

The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies

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Duties and Responsibilities:_

The duties and responsibilities to be undertaken by members of the Practice Reception & Administration team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the Reception Supervisor/Management team, dependent on current and evolving Practice workload and staffing levels:

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
Providing clerical assistance to Practice Staff as required from time to time, including data processing, filing, and photocopying
Keeping the reception area, noticeboards, and leaflet dispensers tidy and up to date and free from obstructions and clutter
Scanning of Practice Mail
Processing and taking action on Patient Notes
Opening up/lockingup of Practice premises and maintaining security in accordance with Practice protocols
Processing and preparation of prescriptions for patients for signature and authorisation by GPs
Dealing with queries relating to prescriptions
General housekeeping