Operations Adminstrator - Twickenham, United Kingdom - LGC Group

LGC Group
LGC Group
Verified Company
Twickenham, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Company Description


LGC is an international life sciences company working with customers in the government, academic, pharmaceutical, agricultural biotechnology, food, environment, security and sports sectors to achieve excellence in investigative, diagnostic and measurement science.

LGC's Grant Management Group (GMG) are experts in managing research funding to maximise its impact.


Job Description:


Job purpose:


Your role will be to provide administrative support to the organisation of onsite and external funding events, and to other colleagues within the Operations team, as well as providing some cover to the Receptionist.

This role involves a mixture of working in the Twickenham office (at least 4 days per month) and working from home.


As a member of the Operations Team (a team that provides a central support function), you will interact with a broad range of people at all levels of seniority, including internal colleagues, external stakeholders, funding committee members and the research community.


This is an ideal position for an administrator interested in seeing how research to improve patient health and care is funded.


Key Responsibilities:


1.

Organising virtual and in-person meetings, including:

  • Identifying suitable dates and venues
  • Organising Zoom, Google Meet or Microsoft Teams virtual meeting links
  • Booking rooms, AV equipment and refreshments for inperson meetings
  • Communicating with attendees including confirming attendance
  • Preparing and dispatching meetingrelated documentation to attendees
  • Preparing meeting materials eg. name plates, badges, signage etc
  • Occasional travel to support offsite meetings
  • Ensuring onsite meeting rooms are appropriately set up
  • Greeting and directing attendees to onsite meetings
  • Organising refreshments
  • Taking notes

2. Support for Reception (shared amongst the Administration team), including

  • Answering telephone calls and forwarding them on to the appropriate person or team
  • Meeting and greeting visitors to the building and ensuring they comply with health, safety, security and all company requirements
  • Helping visitors with their onward travel, e.g. giving directions and booking taxis
  • Managing post arriving into the building and preparing post for collection
  • Supporting meetings

3.


Other administrative duties, including:

  • Preparing documents, spreadsheets, mail merges
  • Organising filing structures
  • Communicating with key internal and external stakeholders

Qualifications:


Behaviours and Competencies Required:

  • Excellent interpersonal skills
  • Excellent communication skills, including professional telephone manner
  • Commitment to excellent customer service
  • Good planning and organising, i.e. able to plan activities and then carry them out effectively
  • Good attention to detail and accurate record keeping
  • Able to act on initiative, keep colleagues updated with progress on tasks, identify opportunities and be proactive in putting forward ideas and solutions
  • A determination to get things done, make things happen and constantly look for better ways of doing things
  • Able to manage time effectively, including managing competing demands, prioritising tasks, adapting flexibly to changes and meeting all deadlines
  • Good verbal communication, i.e. able to express ideas clearly and confidently in speech, and vary delivery to match the specific audiences
  • Good written communication, i.e. able to express yourself and information clearly and concisely in writing
  • Good team working, i.e. able to work confidently and effectively within a group
  • Required Knowledge, Experience and Technical Skills:
  • At least 12 months' experience of working in an administrative role (essential)
  • A minimum of 5 GCSEs (or equivalent) at grade C or above, including maths and English (essential)
  • An excellent command of written and spoken English (essential)
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