Endoscopy Receptionist - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Verified Company

Oxford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The overall purpose of the role is to:

Provide a professional and efficient reception service to the Endoscopy day case unit, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy and Data Quality.
Provide a professional, comprehensive and effective administration support service to the administration, nursing and wider medical teams.

We are pleased to be able to offer this exciting opportunity to play a vital role in planning and delivering this service in the future.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

To greet patients at reception in a helpful, polite and efficient manner.
Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
Register patient's attendance on EPR in realtime.
Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives.
To adhere to correct manual handling procedures and policies at all times.
To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously.
To ensure that all reception clinic lists are available, up to date and accurate, recording all late bookings, cancellations and DNA's appropriately.
To ensure patients are checked in and out of clinic and future appointments are made on the day of attendance wherever possible and to ensure outpatient procedure activity is captured from outcome forms using the HIM chart coding function in EPR.
To ensure that all patients' notes are present and prepared the day before the clinics, highlighting any notes that are missing to relevant line manager for each clinic.
To arrange return transport for patients attending appointments at the request of the senior nurse or Arriva and Oxford Ambulance.
Escort patients to their clinic room if required to do so.
To make sure the relevant reception areas within the Directorate are kept tidy and in good repair, with any defects being reported to the relevant line manager.
To be able to prioritise your workload and work with mínimal supervision.
To undertake further training as and when required.