Psn Admin Assistant - London, United Kingdom - British Council

British Council

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PSN Admin Assistant

Date:19-Jan-2023

Location:
London, UKM, GB

Cardiff, UKM, GB

Manchester, UKM, GB

Belfast, UKM, GB

Edinburgh, UKM, GB

Company:
British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world.

We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities.

We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share.

This builds trust between people in the UK and other nations which endures even when official relations may be strained.

We work on the ground in more than 100 countries.

In we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

PSN Administrative Support Officer

Pay band: 6 £20,254 - £22, 505 yearly gross salary - plus £3,300 yearly gross London allowance (if applicable)

Location:
Cardiff, London, Manchester, Edinburgh, or Belfast. (The UK Only).

Contract type:
Indefinite permanent

Closing Date: 2nd February 2023 at 23:59 UK Time.

THE CONTEXT

The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture.

E&E achieves this by enabling people across the world to access the life changing education and work opportunities that are created by learning English or gaining valuable UK qualifications.

Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures.

The British Council's 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications.

Examination's business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves to maintain its position in a fastchanging operating context.

There is a need to standardise and automate activities across the globe to deliver efficiencies, and there is also a requirement to develop new digital products and services to meet changing customer demands and competitive pressures.

In a cost and resource-constrained environment, balancing the on-going requirements and allocation of funds will be critical, as will the integration and planning of the implementation of the different changes across a global network of 110+ countries charged with the on-going delivery of impact and income whilst changing key elements of the supporting operational platform.

THE OPPORTUNITY

Liaise with the PSN Team daily regarding PSN administrative tasks
Support with creation of meetings for all stakeholders
Communicate with all stakeholders as required
Maintain all documentation on the PSN SharePoint site to support day to day running of the global operation
Assess escalations from Enquiry on Results and follow up with centres as required
Manage the generic PSN inbox, categorise queries and ensure responses are met within agreed SLA and provide support with certain queries
Support in the administration and development of the PSN Portal in collaboration with the team
Ensure all remarking of Life Skills investigations are completed within the agreed SLA
Develop knowledge of all PSN related systems
Assist in the creation of monthly dashboard reports
Develop clear categorisation and version control of all documentation on the PSN SharePoint site
To interact professionally and confidently with a range of internal and external departments, independent test centres and stakeholders
Be able to problem solve and trouble shoot in a time sensitive manner
Have a solid background knowledge in IELTS testing or exams and assessment

You will be accountable for:

Service delivery

Implement a range of standardised, operational procedures and systems to plan work or schedule based on management information to ensure milestones are met.