Medical Secretary - Birmingham, United Kingdom - Priory Healthcare

Priory Healthcare

Verified Company

Birmingham, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Beverley House is a 24-bedded rehabilitation hospital for women over the age of 18, situated in the heart of the community in Birmingham.

Patients admitted to Beverley House may be informal or detained under the Mental Health Act with a primary diagnosis of mental illness and personality disorder with complex needs.

As a core member of the Admin Team; you will provide efficient, professional and effective secretarial and administrative support to the Hospital and specifically to the Consultant Psychiatrist/Doctor.

This will regularly include typing, minute taking, receiving telephone enquiries, diary and appointment management, managing correspondence, meeting and greeting visitors and other administrative tasks as appropriate.

You will also be required to liaise with other Priory Healthcare sites and departments, GPs and Commissioners regarding specific patient details.

To provide cross cover within Beverley House MDT team, as assigned by your line manager.
Provide exceptional customer service to our patients, ensuring a positive customer experience.
Organise diaries and patient appointments directly with patients and RC whilst ensuring the hospital is providing the best possible service to patients.
Consistent use of CareNotes, paying particular attention to uploading reports and copy documents as appropriate and in line with company policies and SLAs.
Liaise with Inpatient and Therapy Services regarding admissions, discharges, follow up arrangements and CPA and other multi agency meetings
Handle complaints from patients and families with sensitivity and a level of urgency, escalating to the site HD, and in accordance with Company Policy.
Ensure that all documentation is correctly filed, in order that regulatory and other auditors can be satisfied.
Update patient details and records within CareNotes promptly, ensuring accuracy of all data input.
Ensure that Medical records are safely stored and archived in accordance with company and local procedures.
Maintains all standards pertaining to confidentiality and Information Governance in accordance with Company Policies.
Handle all external and internal enquiries relating to an individual or department, directing queries as appropriate.
Seek to continually improve processes so that the hospital can operate efficiently.
Work effectively with colleagues across all departments with a strong focus on the success of the hospital
To take minutes of all patient related meetings.
Conducts yourself in a manner consistent with the company behaviours, demonstrating a flexible and helpful manner to all colleagues.
You will be expected to provide cover and support to the wider team at site as and when needed