Customer Service Advisor - Leicester, United Kingdom - Flogas Britain Ltd

Flogas Britain Ltd

Verified Company

Leicester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Experience Advisor

Leicester

Salary of £22,200

In return you are rewarded with training and development that helps you develop your career and skills.

As a Customer Experience Advisor you are the first point of contact for our customers and you'll be responsible for:

Managing inbound and outbound calls
Handling questions about gas delivery through to helping make payments and identifying opportunities where you can add value by providing additional services
Investigating issues and challenges for customers and taking ownership for solving problems
Liaising with internal Flogas departments
Managing your own day and ensuring you are organising and prioritising your own time
Remaining resilient when dealing with challenging customers and situations
Working with your team and helping each other when needed

About you
We have fantastic training and supportive managers, and who you are is more important than what you've done.

We're keen to hear from you, if you are looking to work in a customer orientated role and:

Have experience in a role that involves you working with customers, solving their problems; managing difficult and challenging situations and conversations
Can demonstrate how you thrive in a busy environment and work well under pressure
Are comfortable on a computer (MSOffice and databases)

That said, if you've got experience working in a telephone based Customer Service role, great, we can certainly use someone that can hit the ground running so we'd love to hear from you too.

Hours
37.5 hours (if full time)

Monday to Friday - Shift between 8am and 5pm

1 in 4 Saturdays required, paid at a premium overtime rate

Benefits

Hybrid working
Holiday 25 days plus bank holidays
Access to dedicated benefits site offering hundreds of discounts scheme & cashback at retailers/restaurants
Death in Service
Contributory pension scheme
Bonus (OTE £150 per month)
24/7 free and confidential support and assistant line
Health Plans and Wellbeing Support

The Company

As 'Experts in Energy', Flogas has more than 35 years' experience in providing tailored energy solutions to commercial, industrial and domestic customers across the UK.

It is a highly successful business that places its people at the heart of the organisation.

From Liquefied Petroleum Gas and Liquefied Natural Gas to propane enrichment of biomethane - the company delivers high-performance, reliable, cost-effective energy solutions to suit customers' exact needs.

It is also fully committed to helping customers navigate the energy transition and meet net zero emissions targets.

As well as providing cleaner liquid gas solutions, it's developing a wider portfolio of renewable, future fuels that will help secure a lower carbon future.

Job Types:
Full-time, Permanent

Salary:
£22,200.00 per year

Schedule: