Medical Administrator/secretarial Support - Stourbridge, United Kingdom - Three Villages Medical Practice

Three Villages Medical Practice

Verified Company

Stourbridge, United Kingdom

3 days ago

Posted by:

Tom O´Connor

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Description

Job Description and Person Specification

Role:
Medical Administrator

25 hours per week

Reports to:
Practice Manager

Job Summary:

The post holder will provide support to the Medical Secretary, GPs and other health professionals as required. This includes typing of letters, reports, patient referrals, minutes, memorandums in an accurate and timely manner.

This will require accurate clinical administration, word processing and data analysis, typing and excellent written and verbal communication skills.

The role includes access to highly sensitive information and the post holder should ensure that they conduct their work with the strictest confidence and comply with information governance, data protection and record keeping policies at all times.

The post holder will also be required to provide reception cover on a regular basis. This includes booking appointments, issuing prescriptions, processing test requests and answering the telephones.

Duties and Responsibilities:

To construct a variety of letters as instructed by the healthcare professionals.
Use of the eReferral Service system where appropriate; to assist in referral of patients to one or more hospital(s) of their choice which includes sending out relevant documentation to the patient.
Resolving problems which relate to the eReferral Service. This includes changes to place of referral and dealing with rejected referrals.
To liaise with clinicians, administration staff, secondary care clinicians and their secretaries, patients and other organisations.
To keep up to date with changes in referral pathways.
Informing GP's of new services available in secondary care.
To make hospital appointments, bookings and admissions as required.
To support the Medical Secretary in completing Subject Access Requests as required.
To receive incoming and initiate outgoing telephone calls in order to deal with appropriate queries.
To provide cover for members of the secretarial team during periods of sickness and annual leave.
To undertake any other duties or which may reasonably be required, as defined by the Practice Manager/Practice Managers Assistant.
To support the Reception Team and provide cover on a regular basis, when rota'd.
To assist other Administrative teams within the Practice when required.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
Comply with the Data Protection Act and Freedom of Information Act when dealing with requests for Information.
In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health& Safety Policy, to include:

Using personal security systems with in the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own develop